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Color Set
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66,591 Verificado Comentarios de clientes |
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Did the opposite of what I wantedI request was for a light blonde that would cover greys and eliminate the red tones from my hair. This gave my hair an overall darker tone, and I’m now actually a red head...the greys are not covered at all, in fact, because my hair is now darker they stand out even more. Cancelling my account. Really disappointed. Would give zero stars if possible. Sticking to my £5 Superdrug lightest ash blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BalayageI did my color that I love today followed by the balayage for the first time. I like the effect it’s subtle but gives light to the hair. But the elastics that are included in the kit are not practical at all especially if you have very long hair. It’s difficult to take them out when you are done with a section and have to put your hair down and when your hands are not quit clean and full product to lighten your hair. Please go back to including hair clips. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaie - We're truly sorry that our Color Kit did not provide the easiest tools for coloring your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisgustedI am completely mortified by the color!! You sent a new color to correct your first faux pas, and made it worse. I specifically asked for NO red, NOR red, NO RED!!! And, my hair is orange!!! Wtf is wrong with you people! I am putting a review on every social media!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
did not workI had a consultation and explained what I was looking to do, but the color sent to me did not fix my problems. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
MitigéMa couleur était magique! Mais malheureusement elle part déjà ! Terriblement déçue! A peine 15 jours que je l’ai... et après le second shampoing je voyais déjà quelques reflet Bordeau de mon ancienne couleur qui me plaisait... mais la ce n’est plus quelques reflets! Et pourtant j'ai acheté pour l’entretenir un shampooing exprès !!!! Que de déception !!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Farbe leider nicht ausreichendMir wurde die Farbe zugesandt, da ich es versäumt hatte, abzubestellen. Diesmal sollte es für den Ansatz sein. Deswegen erhielt ich für 26,-€!!! nur eine Flasche mit der Farbmischung. Für den Ansatz war es zu viel und für die Länge zu wenig Farbe. (Meine Farbe war inzwischen völlig rausgewaschen). Somit habe ich jetzt ein schlechtes Färbeergebnis. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnalena P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
colour was completely offI ordered this and was excited to try it out. Answered all the questions, sent in a photo of my hair style/colour. It took a while to arrive and I finally tried it out. Immediately as it reacted on my hair I could tell it was way too dark. I washed it out after 15mins (reco time was 30) to avoid it getting too dark. The colour is so wrong. It's dark brown, almost black and I had requested a warm med brown. Also, the fumes almost made me pass out. I will never use this again or trust ordering it online. The drugstore brand I have used in past is way better without the hassle and cost of this product. Super disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HelpI’m still not pleased with the overall color. It still has a lot of red. I’m trying to achieve a golden blonde which I know is hard. It’s a pretty color with beautiful gold tones, but still too much red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
not the desired colorWhile the product itself is good and easy to use i isn’t reach the desired color. Instead of being Auburn it just looks black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product received in openMy product received in an open box (seal was damaged) product could be seen. If there's an outer box to pack with the product that will be better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients’ say. I will most definitely pass your suggestion along! Keep an eye on your inbox for more details. |