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Custom Color Set
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66,516 Verified Client Reviews |
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Arrived damagedUnfortunately it arrived damaged, i did email you and you refunded me straight away which was brilliant service.. shame i didnt get to try the colour out :( 0 of 0 people found this review helpful. Did you? |
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Way too darkI have only used the first box (the 2nd one is still in my bathroom cabinet) and it was way too dark. I've been meaning to call/write to see if I can return the 2nd box (still in shipper). Please advise as to the process of trying to get a refund? Thank you~ Holly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHollis - We apologize that your results were too dark. We see that you reached out to us and we notified your colorist that you need an adjustment, in addition to refunding the second order. Thank you for sharing your feedback. |
I wouldn't use the shampoo and conditioner includedThe color isn't so bad, but the shampoo and conditioner left a tacky feeling in my hair which left it in clumps and very hard to style. I had to wash it again the next day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariella - We’re sorry that you were unsatisfied with our products and that they left your hair feeling tacky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
You didn't get my hair color at all!My hair is DARK brown with white around the face. This color is unusable. Also, I had no idea I signed up for auto re-order--what a scam. No more for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsR.M. - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Misleading Coloring ContentsLove the product, hate the customer service and misleading website. Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included with the order for all the price points. So I sent in a support ticket and didn't hear anything back for 2 weeks, so I put in another and got an email back saying that the coloring kit doesn't include the application brush. I sent them a picture of their website showing that it "includes all the tools you need" (which includes the application brush) and they said that is only with your first order, well it doesn't indicate that on their website. So, instead of dealing with a misleading website and subpar customer service, I am canceling my subscription. If this is how they handle a $1.25 application brush I don't want to see how they handle a mistake in hair color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No longer happy with colorNo longer happy with gray coverage or with the length of time color stays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellyann - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like the product just hard for it to cover my greyProduct is great but still hard time getting it to cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not quite my color.The color wasn't quite my normal shade. I wear more of a light ash blonde. I believe it will be fine once we get my color correct. 0 of 0 people found this review helpful. Did you? |
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Color didn't takeI used a clarifying shampoo before drying my hair and applying my color. It may be because I am on a lot of medications. I am going to cancel the next shipment and try again when I am not on so many! 0 of 0 people found this review helpful. Did you? |
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my last colourI am disappointed with the colour as it is a lot duller than previous and my hair lost the shine it had 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that you feel our color was more dull than your previous orders. We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon! |