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Color Set
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66,516 Verificado Comentarios de clientes |
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SUITE MODIFICATION FORMULELA COULEUR EST MOINS ROUSSE MAIS IL Y EN ENCORE 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudette M. - Merci pour vos commentaires, nous sommes ravis d'apprendre que vous appréciez les ajustements qui ont été fait. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider pour la suite. |
Doesn’t lastHair color faded in two - two and a half weeks! Will cancel plan and go back to L’Oreal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
HorribleYour product has turned my hair dark. I’m not sure why I’m being sent dark blond with an orange tint when I asked for light beige blonde. I quit this service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It was okayThe kit needs to come with a few more stain removers. The cool toolset was a bad choice but your video talked me into it. I have been dying my hair for over 10 years. The color was good but I couldn't focus on coloring my gray, due to the application choice the video recommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacia - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
Great color but...Love the natural looking color, but it really dries out my hair no matter how much I condition it. I only color every 10 weeks but it does a number on my hair for several weeks following which is a real bummer cuz like I said I really like the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChar - We're truly sorry that our Made For You customer color did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Bad instructions, horrible colorist. Still gray.Got my first box in the mail yesterday and I was super excited to try today. Open up the box and found that the instructions they gave me were only for a root color and a 10-minute process for the ends when I clearly told them it would be an all over process that I needed. immediately picked up the phone to talk to one of their superb colorists to walk me through what I should do, and it was an epic failure. The girl on the other end of the phone barely had a pulse and zero customer service skill. over and over after I explain myself I kept being told that their suggestion was to only leave the color on 10 minutes on the ends no matter how many times I explain to her how persistent my grays were. I'm a blond that's about 75% Gray and I can tell the difference between blond and gray so I know when a color fails. I thanked her for absolutely zero help and went along to color my hair per their instructions so I didn't fry it. Even with 30 minutes on the roots as instructed, my temples and roots are still completely gray, Where the color did take on the rest of my hair for the 10 minutes it was being processed is burnt (but yes, blonde, for a week I'd guess, but it had absolutely zero coverage on the grays that frame my face. I will try to get a refund, but there's no way I'll do it again if they offer a replacement as their "guarantee." Buyer beware, you're not speaking to a stylist when you're calling in, they won't offer you any tips except for reading a script...if you challenge them with any question that is outside of their script all they tell you is "this is the only suggestion we have." Maybe they should hire "stylists" with a personality that show a little more excitement over the product, and add hype words to their script. "Yes! Sure! Happy to help! This is what I'd try!" Anything would have been better than the woman who I was interupting by my call. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Nice product and cheapI like the product but the colour i got wasnt what i expected it wasnt dark enough my hair colour is now a mix of light red and orange i wanted a darker red like mahogni dark red/brown,but it was worth trying something new and the price it good so are the product.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGitte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays, Grays EverywhereI am loving the color, but it’s only lasting about a week before my grays start to show their ugly face again. This happened with my last coloring too so really I have only been 100% satisfied with the way my very first coloring lasted. I have debated canceling because the store box coloring lasts longer and covers my gray much better than this has and is less expensive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for Me!My requested pale / Nordic-type blonde shade is not what I received; instead, I have an almost pink / gold shade and most unflattering to my skin and eye color! The rinse made it worse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor gray coverageImmediately after coloring my hair I saw gray hair around my face and within 1 week all my gray was clearly evident. Not happy with color coverage and shade! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |