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Color Set
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66,615 Verificado Comentarios de clientes |
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Didn’t cover grayDidn’t cover gray. I didn’t care for the color I chose wasn’t what I expected. Was easy enough to use but I don’t think it’s something I want to continue using. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color faded real quickly.The color was bright for a week or so and then lost it’s luster. I don’t want this again. It’s was not worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisapointedThe color was way off. Despite my pointing out in my initial order and 2 subsequent calls to tweak my color, that my hair pulled gold strongly, my color was extremely brassy. I can do better myself with plain boxed color from the drugstore. . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t buy this product!Zero stars. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don’t order this horrible product. What BS to answer me “that one of your hair care specialist have worked with me” This is not true, no one helped me with anything. Do not buy, dishonest company! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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when did light brown become the new black?Awful company. Nice try. Custom ordered and consulted for a light brown. My hair is black. Now getting it corrected. Save your money for a professional. No different than the box at the drug store! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Concerned about packagingI like the results I get with this colour set, however is there a way you can reduce the amount of packaging used ??? especially the plastic, and 'plastic-feel paper instructions that I'm not sure I can recycle. I'm trying so hard to reduce the waste and need to make tough decision about the products I buy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Stubborn GreyI’ve had my color change to adjust to cover my grey. Last order color was changed to darkest but unfortunately it did not cover well. Perhaps I will go with other color or discontinue using their products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarisela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorIt looks great until a wash it a few times then my gray starts to show threw around my face and in my part. I guess it’s just hard to cover gray... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not impressedAlthough I like the personalized service the product left my hair super dry and frizzy and after a week with permanent color my grays are starting to show through. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
terrible.My gloves had half the thumb cut off when I opened it. The hair color didn't cover my roots or the red my hair was before using this product. Terribly unsatisfied and I won't be using again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - Thank you for your feedback. We apologize for the disappointing experience you had with us. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |