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Color Set
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66,516 Verificado Comentarios de clientes |
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Erste ErfahrungZu viel Ammoniak, zu viel Dunkelblond (braun auf Diagramme) , die Haarfarbe ist jetzt nicht kräftig und nicht schick und mehr braun, als rot. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita L. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
j'aime pas trop clairje recommanderez pas elle est pas bien trop clair j'ai un teint très clair alors la sa fait ressentir que je suis encore plus blanche 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaymonde - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation. |
Stinkt und brennt beim Auftragen.Ich habe langes, lockiges Haar und von eSalon eine zweite Flasche Haarfarbe für die Längen im Paket vorgefunden. Meine Erfahrungen: 1.) Das Mittel stinkt beim Auftragen extrem nach Wasserstoff Peroxyd. Ich bekam Atembeschwerden davon. Nirgendwo findet sich eine Beschreibung der Inhaltsstoffe. 2.) Man schickte mir für den Ansatz eine andere Farbe als für die Längen. Trotz exakter Anwendung und Zeiteinhaltung hatte ich braune Ansätze und rote Längen. Das mag schick sein, doch von mir ganz sicher so nicht gewollt. 3.) Die Menge der einzelnen Färbemittel ist viel zu viel. Die Hälfte geht davon in den Ausguss. Ich rief an und die freundliche Dame sagte mir, dass die Mengen vorgegeben und nicht veränderbar seien. 4.) Ich habe das Abo abbestellt und mein Geld zurückbekommen, doch empfehlenswert ist diese Form der Haarfarbe nicht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarola W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
What happened to your product?I had ordered the hair color several times over the past few years, and I had always been pleased. In fact, I even received compliments on the color itself. After trying a few other products, I came back again to eSalon. What a disappointment! Although the color is still very nice, the product now leaves a terrible sticky residue on my hair. After the first shipment, I thought I had neglected to rinse thoroughly. However, this time I made certain to rinse well. I had to wash my hair 4 times to get the residue out of my hair. YUCK! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color doesn’t seem to be holdingI dyed my hair 2 weeks ago and my grey coming through under my bangs and side of the face. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Deceptive and Poor Customer ServiceI was shopping on the site of what looked to be a competitor and was switched to esalon. I purchased hair dye without knowing that I had been switched to esalon. I received the product, but I am not comfortable using it, after reading the terrible reviews, especially about wax that is difficult to remove. Esalon now expects me to pay shipping to return the unused product. Also, I never requested to be set up for auto ship, but in placing a complaint, I found that I was set to receive a shipment each month. SCAM!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you were disappointed by the results of our Hair Color.We have reached out to you via email to discuss this matter further. |
5 starWasn’t sure on my colour till today medium blonde is little darker what I would normally have . First time I have coloured my hair myself with out going to a salon. Think I will try the light blonde next time . Roots and ends look good . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLyndsay - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Fun product. Did not cover all my grays.Excited to get home color with such great reviews. Unfortunately my grays are very stubborn. Only one shelf product works for me outside of of the salon. This product was great smelling and very easy to use. Just not a fit for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI followed the directions exactly and it turned out brown with absolutely no red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color but doesn’t cover my graysI’ve been using for almost a year now and I wanted to love it. But when I am done coloring my hair, my small gray hairs in the front of my face haven’t been colored and then within a week or two any gray it did cover fades off and my grays are there. I am ending my subscription. FYI I used to be a hairstylist and I know how to properly color my hair so the error isn’t on my part. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |