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Color Set
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66,637 Verificado Comentarios de clientes |
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DID NOT PERSONALIZE FOR ME AT ALL!!You simply sent the color I told you my hair was, with a sticker with my name on it. You paid no attention to my specific notes, my picture, or my question...or as you put it, my "ultimate color goal." Personalized custom color? My expert personal colorist? Nothing even remotely close to this. All lies. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The wrong colorYou sent me the wrong color which was red and I don’t need that color I need the color light chocolate 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosjackelin J. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Terrible smellThe smell was so bad I threw up while trying to apply color. I want to cancel this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley L. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort you may have experienced during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorThe color I was expecting to get and the color I received are completely different. My hair looks basically how it already looked alone which was natural. There is a bit of red in there from the dye but you can barely see it indoors. Not happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKendra J. - We’re so sorry to hear that you were not satisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorToo blonde and brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I am not happy with the red tint.I was not want I g red tint at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen K. - We’re so sorry to hear that you were not happy with the result of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nicht zufriedenDie Farbabdeckung war ungenügend und meine Kopfhaut zeigte Hautreaktionen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartina F. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Couleur qui se dégradeJ'utilise les produits esalon depuis plusieurs mois. De mois en mois j'ai trouvé que la couleur était moins vive (à savoir que j'ai demandé un rouge). Cette fois c'est pire que les dernières fois. La couleur est loin d'être rouge Je suis hyper déçue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginie - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème, et votre dernière coloration a été modifiée ! Nous espérons que vous soyez satisfaite du résultat final ! |
Zu warmIch habe angegeben, dass mir keine warmen Farbtöne stehen und genau das ist am Ende entstanden. Meine Haare sind nun in einem goldigen Mittel-/Dunkelbraun. Keine Ahnung warum die Farbe als "kühles beige" betitelt wurde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Does not cover the grayWithin a week, the gray was back 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |