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Color Set
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66,541 Verificado Comentarios de clientes |
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Not requested colorI'm dissapointed. I requested a more neutral shade with a hint of warmth but the color I received (and followed instructions for using) turned out VERY warm (orangeish). In fact, the color seems very close to the last color I received and wasn't satisfied with. The pic (of my desired color) I attached to my last order is much more of a rich, neutral medium brown base color, and the highlights are a caramel shade. I'll accept another free base color that attempts to meet the more neutral shade I'd like (with a touch of warmth). Otherwise, I'll be canceling my subscription since this isn't working out for me as hoped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red was flatInstead of a deep rich merlot I ended up with a flat muted red , I’m going back cooper colored 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not so happyI was grateful with credits Esalon gave me for more gray coverup ,however my white resistance with these gray hairs are not being fully covered..I will no longer be using esalon.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
INSATISFAITELa couleur n'a pas couvert tous mes cheveux blancs : certains cheveux, notamment ceux autour du visage, ne sont pas colorés. Je souhaite annuler mon abonnement. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOTERO M - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
No changeDidn't change the color of my hair whatsoever!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don’t like itI don’t like the “liquid” color system.. I need to cancel upcoming shipments and is a nightmare!,,,I wasn’t aware that was an auto ship. 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t do itI wanted a consultant sent a message with email a couple days on fri no reply back 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenny - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Great instructions but color didn’t seem to take.Great instructions but color didn’t seem to take. My hair still looks two toned. 😔 I’m disappointed because the reviews were great, instructions were easy to follow, but didn’t get the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wasn't what I wantedWhile the instructions given were very helpful as well as the box came very organized, I did not get the color I wanted. I was a dirty blonde with red undertones and wanted to go lighter, and Im honestly more of a brunette with some blonde and red now which is definitely not what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the color, but grays still thereI was skeptical about getting a hair color over the internet, but I after I finish coloring, I was shock on how good it looked. I was disappointed in the coverage for my gray hair. Did not cover my gray hairs at all. I have them around my temple of my head. I was very disappointed with that, I had to go get a gray touch up to make it looked good. If it would color my grays hair better, i would probably use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |