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Color Set
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66,637 Verificado Comentarios de clientes |
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Sehr schlecht, wurde anstatt blond OrangeWurde anstatt blond orange. Niemand hat sich auf meine Beschwerde gemeldet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosUlrike S. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. |
Did not cover greysGreys still visible. Won't use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not enough to do all my hairRan out of product before I finished 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGlenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |
La couleur ne correspond pas au résultat attenduJ'avais commandé Chatain Clair, avec des reflets dorés. Je suis devenue brune foncée.. Pourtant, j'avais joint une photo de ma couleur actuelle... En quoi la couleur a-t elle été ajustée avec ma base pour que je me retrouve aussi foncée ? En rien. Mon coiffeur a l'habitude d'ajuster la couleur et le taux de colorant en fonction de ma base pour s'approcher au maximum du résultat attendu, ce que ne fait pas du tout E-salon malgré ce qu'ils disent !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email et se feront un plaisir de vous aider. |
Hair lossEverything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details. |
Color was way wrongMy color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSTACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
no coverage of grayI followed directions perfectly. My gray roots are still gray---did not cover it at all. The color is a good match but no shine to it all. Very dull, very disappointed. 92 de 99 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice R. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Couldn't tell a differenceI was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaty F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't notice a differenceI used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Problème de couleurJ ai eu une mauvaise surprise mes cheveux sont devenus cuivrés alors que je devais avoir un blond foncé beige froid que puis je faire ? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSolene - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |