|
Color Set
|
66,541 Verificado Comentarios de clientes |
|
Ordenar por: |
|
major breakagestarted using esalon when my box color was discontinued. i used it pretty regularly for about a year, it took some time to get color right. quit using it a couple months ago when i noticed chunks of hair breaking off. haven’t colored hair at all recently and still noticing breakage. i have very long hair, considering cutting it short the damage is so bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKristi N. - Thank you for your feedback. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Keine FarbeLeider hat es bei mir kaum die Haare gefärbt obwohl ich es genau so angewendet habe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJana G. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Too orangeIt seems like the 2 bottles were switched. I DID NOT mix them up. I'm very used to coloring my hair. But bottle one was supposed to be more dark blonde than gold and mahogany but my roots look ORANGE!!! Not dark blonde. Not mahogany. Orange. Not happy whatsoever. And the smell!!! The second bottle was so bad it was hard to breath in the shower for the last step. This was not worth $10 deal, let alone if they want more for another try. Just..... No 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLinda K. - Thank you for your feedback. We are sorry that our hair color didn't meet your expectations, and we're glad that our Color Experts could discuss it with you. If you have any questions, don't hesitate to contact us. |
Not what I thought I was getting.Was still dark with some gold highlights. Wanted it lighter like it use to be when I was in my 20's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTonia A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium Brown-too darkI wanted a medium brown and got a dark brown. So unhappy with the darkness. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKristy R. - Thank you for your feedback. We're glad that you could discuss it with our Color Team. Thank you for your patience. |
Will not be using again!!!Initially when applying the colour it really stang my scalp so I didn’t keep it on for the allotted time. I’m so glad I didn’t because certain parts of my hair turned more of an ash blonde which is not what I wanted at all. So I definitely won’t be using it again. Will be sticking to my normal trusted brand!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSally J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Duo TomeI wanted to love this so much, but my hair ended up coming out two different colors. My roots were probably 3 shades darker than my ends and the overall color was nowhere near where I was hoping to achieve. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRandy G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
N/AQuality no different than store bought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Jodie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnklarheitenMir ging es wie einigen anderen Kunden auch so das ich es auf den ersten Blick nicht gesehen habe das ich mit einer Bestellung gleichzeitig ein Abo abschließe, habe es dann gekündigt und wäre vlt dabei geblieben wenn man vorher nachgefragt hätte ob grad eine weitere Färbung benötigt wird, denn für fast 30€ ist mir dies alle 5-6 Wochen zu teuer. Über die Farbe kann ich noch nichts sagen habe sie noch nicht verwendet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNadin N. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge. |
Coarse and damages hairI followed the directions very carefully, including the "very important final step" of massaging my scalp with leftover color mixed with water for 2-3 minutes in the shower. When doing so, the smell was overwhelming; it made me cough and it made my eyes water. The texture of my hair after washing with the shampoo and using the conditioner can only be described as damaged, coarse and straw-like. I am very disappointed in the condition of my hair following the application of this hair color. The color of my hair itself is great, but I am worried about the condition of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan E. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |