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Color Set
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66,541 Verificado Comentarios de clientes |
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Problème de couleurJ ai eu une mauvaise surprise mes cheveux sont devenus cuivrés alors que je devais avoir un blond foncé beige froid que puis je faire ? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSolene - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
couleur pas du tout conforme à ma demandeAprès application la couleur que vous m'avez préparée ne correspond absolument pas à ma teinte habituelle !!! Je ne veux pas rester ainsi je ne me sens pas bien avec cette couleur trop foncée et qui a oté tout le roux de mes cheveux ! Pourriez vous remédier à cela le plus rapidement possible merci Patricia Robert 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. En examinant votre profil, nous constatons que votre coloriste vous a assisté davantage, en modifiant votre couleur. Nous restons à votre disposition, si besoin. |
Simply did not look goodI’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Ok but not greatI was hoping that they would add something to not have my brown hair pull red but I don’t think they did. My hair is red brown now again unfortunately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia L. - Thank you for reaching out to us here at eSalon! We are sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please, keep an eye on your inbox for more details. |
DarkThe color was far too dark. Can I get a replacement for a lighter color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosP P. - We’re sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have already been in contact via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Smell Is very badI completed my color for the first time and the smell was horrible. A day later I am still fighting a headache. I have had my hair colored at salons for years but do not remember the smell being that strong. I am going to try another company that does not have ammonia or other things in their color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnonymous - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts. Please let us know if there is anything else we can help you with. |
Does not hold color around edges when using gelColor doesn't hold against gel or edge control. Gray is showing already. Used color after receiving it. the gold mixed with copper and mahogany gold mixture was was too mild. Customer service was great. Not satisfied with gray coverage or gold reflection 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela W. - Thank you for sharing your feedback with us. Upon reviewing your profile, I see that you have already worked with your colorist to resolve this concern. Please let us know if there is anything else we can do to help! |
Good gray coverageIt colored most of my grays, except the sides still look gray just after a few days. Another good thing about this color is the lack of smell. I was expecting softer and shinier hair than the result I received. Now I will try the highlighting kit and see if it works since the roots are a little dark because a lighter color would not have covered my very stubborn grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSaadet K. - Thank you for your feedback! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
DID NOT PERSONALIZE FOR ME AT ALL!!You simply sent the color I told you my hair was, with a sticker with my name on it. You paid no attention to my specific notes, my picture, or my question...or as you put it, my "ultimate color goal." Personalized custom color? My expert personal colorist? Nothing even remotely close to this. All lies. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The wrong colorYou sent me the wrong color which was red and I don’t need that color I need the color light chocolate 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosjackelin J. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |