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Color Set
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66,541 Verificado Comentarios de clientes |
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TerribleDid not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed. Now I want to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not send enough product to color all my hair only rootsUsually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time using eSalonI received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed. My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate itI hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair too lightThe color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for lighter, but sent darkerI specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First color orderI wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Great idea but results were not thereIt was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Verschwendung und keine Effekte sichtbarAnwendung ist ja ok, aber dafür dass man zwei verschiedene Farben anmischen soll, ist es auf Dauer zu viel an Farbe, die im Ausguss landet. Für nur den Ansatz hätte die Hälfte gereicht, ebenso für die Längen dann. Der Rest Farbe muss dann leider entsorgt werden. Das ist mehr als ärgerlich. Außerdem sehe ich keinen Unterschied zwischen Ansatz und Längen. Die Farben haben sich wohl dann vermischt, Effekte sind nicht sichtbar. Das finde ich sehr schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia W. - Es tut uns so leid zu hören, dass wir Ihren Vorstellungen nicht gerecht werden konnten. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben werden. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern. |
Brassy. Not much change in current colorMy hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help! |