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Color Set
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66,689 Verificado Comentarios de clientes |
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It was darker than I wanted but good coverage on the grayIt was darker than I wanted but good gray coverage, it should come with a cape, the color gets everywhere and not easy to wash off. I would go lighter next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenny S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnzufriedenIch wollte von meinen dunkelbraunen Haaren (virgin Hair) auf ein helleres Aschbraun kommen. Leider habe ich ein noch dunkleres Ergebnis mit der Farbe erzielt, als meine Haare schon sind. Zum Glück habe ich, wie empfohlen, nur eine Teststrähne gefärbt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarlotta R. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Hat mich leider nicht überzeugtSehr schon verpackt mit personifiziertem Aufkleber auf der eigenen Farbflasche und einem hübschen Karton. Die Farbe war aber letztendlich nicht im entferntesten die auf dem Foto. Es war eher ein Feuerrot, das ich einen Tag ausgehalten habe und es dann überfärbt habe. Ich glaube es gibt vieles, was digital funktioniert. Aber eine Haaranalyse und Expertenberatung ist wohl eher schwierig. Die Farbe selbst riecht sehr chemisch. In meinem Fall war sie auch nicht sonderlich gleichmäßig obwohl ich mich strikt an die Anleitung gehalten habe. Dennoch glaube ich, dass eSalon gut funktionieren kann, wenn man denn dann die richtige Farbe findet. Bei mir war es leider nicht so. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJutta M. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Takes too long to get product shippedOrder apr 5 ... still have not received on Apr 17. Need better shipping procedure 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene- We apologize for the delay in our reply to your review and truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair too dark for the dyeI really wanted this to work. But unfortunately after following all the instructions I can't even see a tint of colour peeping through. Part of the problem as well was that the colour I chose was the lightest one that was available, as the colours lighter, which my hair probably needed, were unavailable to me. My hair is black and I had high hopes for esalon that it would work. Very sad not to be able to give a good review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa W. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
awfulI have no way to contact esalon so i will do it via a review. This hair color which was meant to cover the grey on my roots did NOTHING. ZERO coverage of grey hairs. Dont waste your money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color doesn't last longThe color at the top of my head started to fade after my second shampoo 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPriscilla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
They do not even look at the pictures you send...terrible color match and would never trust this company again! I will stick to my salon and style experts!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJolene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn’t cover greyI am very disappointed with the lack of grey coverage. Also the website says it is 100% guaranteed but there is no one to answer you they say high call volumes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Faded QuicklyI was pleased with the application process and liked the color. However, the color faded really fast and I use a top of the line color safe shampoo. I would love this if the color would only last a while longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBradie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |