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Color Set
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66,655 Verificado Comentarios de clientes |
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Color too darkThe color on my second set came out too dark on this one so I sent pictures of which ones I would like to have to see if we can do this hopefully this time it will come out the way I want it Good service nice people would trust them with anybody. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of moneyNot good for resistant grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CommandeBonjour , Je suis un peu déçu car j avais passer ma commande le 9 Avril et je les reçu que le vendredi 24 Avril. J ai récupéré mon colis le 29 Avril car personne n' a averti que mon colis était arrivé. Je dois faire ma couleur dans la semaine j en dirais plus quand j aurais vu le résultat. J espère que je serai contente. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValérie - Nous sommes sincèrement désolés pour le retard que vous avez rencontré lorsque la livraison de votre première commande. Malheureusement, il a été causé par la situation sanitaire ; et nous nous excusons pour cela. Nous vous avons envoyé un email aussi ! |
The color was way off.I felt like they tried to match my highlights instead of my roots. My hair is very dark brown and it turned out the color of a penny, almost copper. I did like how easy it was to mix and apply, the color was just very off. It looks teririble 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyColor on ends was beautiful but did not cover grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Vorsicht vor Abofalle!Finde ich rechtlich grenzwertig, dass man automatisch neu bestellt hat und eine neue Lieferung geschickt bekommt, wenn man einmal bestellt. Ich werde hier rechtlichen Beistand hinzuziehen, um zu prüfen, ob das so zulässig ist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatia P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
What happened to this formula?I cannot stand how sticky my hair is even after I wash it and rinse it numerous times. It feels like glue in my hair. Not acceptable! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DiullI was told to expect a subtle purple tint with the shade I chose. But even subtle is an understatement. In the past, putting a dark shade in my hair has made it shiny and healthy but that didn’t happen with this color brand. The concept is good, I was excited to try it but I wasn’t happy with the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebora - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did exactly what it said on the boxI did exactly what it advised on the box. I thought it was ok but got negative feedback off family who thought it looked brassy ! Gutted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
GrayIt didn’t cover the gray hair as I thought it would have 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |