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Color Set
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66,637 Verificado Comentarios de clientes |
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Leider nicht zufriedenLeider für mich immer noch keine zuverlässige Grauabdeckung. Ist am Ansatz viel zu hell. Bei meinen kurzen Haaren schimmert der hellere Ansatz durch. Ich werde nicht weiter experimentieren. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIlona K. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
My hair is more red than before!I clearly highlighted my natural colour, current colour and what colour I wanted to go to and now my hair is darker with more red in than before. So disappointed and upset by this. Thought this would be the way to go from your reviews but question if the right colour was even sent. Would really like a reply. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Did not take to my roots.Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CoverageDid not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadesSeems the color fades after a week or two to a lighter color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very disappointedI was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatDidnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DO NOT BUYThis is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDemi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkAbsolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorUsually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |