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Color Set
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66,637 Verificado Comentarios de clientes |
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Wrong colorMy hair is the same color as it was before I started maybe a little darker. It was supposed to go lighter. When I was putting it in my hair I could tell that it was going to be darker. This was a waste of my money and I would never use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Disappointed!My roots and the few grays I have did not hold any of the color, went right back to my natural color. My highlights did take but not what I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
TerribleHair color only turned my grey into a different shade than the rest of the my hair so it stood out in a different color. I tried reaching out to get it fixed but after a week I received a email back stating they can’t find my acct to match the email. I canceled but never heard another word from them about a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover grayDid not cover the gray and washed out quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots and ends entirely different colors...First off- this is actually really moisturizing? My hair feels so soft for the first time in awhile. Unfortunately, my roots are a completely different color than my hair! I followed the instructions completely and was excited for the results. However, I think that the formulation for the root color is different than the end formulation. Additionally, the "gold" blonde I chose looks more brassy than gold. Overall, it's a great price, and a nice product, but the color is so so wrong. --- EDIT : They sent me a new formulation with less gold and more "medium blonde". And, it's even worse. My hair has never been more orange and brassy in my life. Desperately trying to find a way to fix it. Really really bummed out. Not going to ask for a new one. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color did not last very long. Went to a strawberry blonde color.I had ordered a darker blonde color and it faded within a couple of days to a strawberry blonde. It's OK and I don't mind the color. Wish it was closer to the color I had originally chose though. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color match and gentleness to hair, but doesn't lastThe process was very clear and easy to understand and use. The color match was great, and I was happy with how my hair felt after coloring it. However, after a few washes the color began to fade and I could see a demarcation as to where the gray roots ended - the color on them was fading quickly. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color Adjustments?The color did not cover my grays and actually lightened my hair. I even sent photos of my hair when I placed this order and asked for a CUSTOM color formulation to match my existing hair color. Contacted ESalon five times and finally received a return email indicating that my colorist would contact me prior to formulating my new color and make the adjustments. Notwithstanding this -- I just received notification that they shipped the same color out without any adjustments! This is ridiculous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoriann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
nicht für mich geeignetnach einer Probe der coloration besteht kein weitere Interesse an diesem Produkt,es ist für mich ungeeignet und viel zu teuer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigitte S. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
RubbishReally disappointed. My colour turned out wrong again. Wouldn't recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLesley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |