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Custom Color Set
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66,637 Verified Client Reviews |
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Not for meThe color I received made my hair more of a red in color and was not pleased with it. It was suppose to be a golden blonde. I would like to cancel my account. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Awful colour and after textureI'm very disappointed with the Colour. I was bright red. I'm now dark black/red. There is a greasy coating to my hair and it feels like I need to immediately wash it after only just washing my hair. I won't be continuing my subscription. I will be requesting a refund. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re sorry that your hair was too red and felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great colour, didn't cover greyGreat colour but didn't cover all my grey, it didn't last as long as other brands either, left my hair feeling horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not satisfied with productThe very strong smell when I first opened and mixed the product was overwhelming. I cannot use this product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HAIRDONT WANT ANYMORE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- We can confirm that Auto-Delivery has been canceled for your account, so you'll no longer receive automatic deliveries through this service. We hope you consider using our service again in the future. |
Didn't likeJennifer, I would like to go light-medium Brown.. What do you think? 0 of 0 people found this review helpful. Did you? |
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Wrong ColorIt had more red in it than I wanted. I wanted blond. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
color treatmentdoes not give grey hair any coverage does not 'take' 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color good. Hair seems dry.I thought the color turned out very well but when I went to wash it out my hair was very brittle and dry -- I've never experienced that with any home color before. It didn't soften up until I added the after-color conditioner and even then seems more dry than before. I've been thinking about trying again, but because of the dryness don't think I will. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re sorry that you were unsatisfied with your custom color because it left your hair feeling brittle and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Love the color but it doesn't last longI love the color and how it leaves my hair so soft but doesn't last very long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |