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Great colorI like the color. First time it lasted months. Second time it's lasted two weeks and the gray is starting to show. I also bought the rinse. I'm not liking the way it makes my hair feel. I thought the color was right until I looked at the order and should of gotten the darker choice. I also bought the eyebrow touch up and again wrong color which is my fault but disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Super BrassyI had high hopes for this hair color, unfortunately I am so unhappy with my color. I specifically stated when I ordered that I didn't want any brassiness and now I ended up with ginger dark blond hair.... which is fine if that's what you want but it was supposed to be a beige ashy blond to prevent the brassiness. The smell was also horrendous I couldn't be in the shower with the shower curtain closed because I couldn't breathe from the ammonia. Now I need to figure out what will happen if I put regular box dye over this to correct the color. Everyone says to use the purple shampoo but I find it very damaging to my hair and it's way too brassy the purple shampoo will not do enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy feeling on hairI don't know if it's just me or not but this color, shampoo, and/or conditioner left a waxy feeling on my hair and a weird waxy buildup on my scalp. I've been coloring my own hair for years but this is a first for me. I won't be using this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosemary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesnt cover gray hairDid not cover up my gray hairs!! Would not purchase this product again. Strong smell. I'll stick with Madison Reed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |
Good coverage, but wrong colourMy hair is naturally dark brown, I chose a deep purple colour as this is what I wanted. But what I got was brown, not a hunt of purple. Dissapointing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZoe - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très mécontenteJe n’ai toujours rien reçu et viens d’acheter une couleur à la pharmacie Je souhaite résilier mon abonnement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosette - Nous sommes sincèrement désolés pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement. |
Uneven colourWas very disappointed with the results. My roots remained a different colour from the rest of my hair after strictly following the instructions. I get better results from a shop bought hair colouring kit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVentzislava - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
No different than drugstore box colorsI was so ready to lighten my roots and cover the grey and was excited at receiving my delivery. The instructions were easy to follow and the supplies (brush, 2 sets of gloves and stain guard) were appreciated but that is where my happiness ends and disappointment begins. The developer smelled just as bad as any drugstore box color (it gave me such a migraine) and it took longer than expected (my own fault for lack of experience). I waited the required time (30min per instructions) and upon rinsing my hair (not as messy as i thought it would be), washing and then styling, my hair felt dried out and the color had me crying (still does). I'm a bright blonde, close to platinum with chocolate tinted lowlights. My roots are now more strawberry blonde and did not blend well with my ends. My roots are still visible, they do not match. It's not what i expected given how eSalon advertises their "custom fit coloring with soft and shiny results". I never was a fan of at home coloring and I remain resolute in my opinion today. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonja - We’re truly sorry that our Customized Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Problem with packsgeProduct arrived with the color portion spilling all over box and inside items. I’ve sent pics. Please credit. Also there was not a brush included. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
cheveux rougeje suis déçu cette fois ci la couleur est vraiment rouge 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannine - Merci pour votre commentaire, nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous contacterons pour vous fournis plus d'informations. |