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Color Set
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66,615 Verificado Comentarios de clientes |
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Not quite sure what went wrongCould have been user error? The shipping, packaging, instructions were all great. I tested a couple strands, the first time was orange, so the 2nd time, I left it on longer, and it turned out perfect. I put it on my whole head, and left it the same amount of time, and all the gray turned out orange. The only thing I specified in my order was not to be orange! I’m so disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorationvotre produit ne tien pas car au bout d une semaine et demi c est comme si je n avais pas fait la couleur car on voit toutes les racines et j ai un cheveux qui ne pousse pas vite car avant je fessait une couleur tout les 1 mois est demi et la se n'est pas le qu a très déçu et un peu cher pour se produit qui n est pas efficace cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrançoise - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une formulation qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’email envoyé. |
Wrong wrong colorI am very disappointed. The product is very good but I got an advice from one of your color experts and he sent me the wrong color. Tooo dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing the brush to applyI had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorNot happy with the color fading so quickly. Even with shampoo for colored hair, no parabans and washing every third day. Color has no staying power. I want to cancel my subscription . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great priceYou get what you pay for. It was toxic smelling or stain your face, but it washed out week in a week and just keeps getting lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShellie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to cancel service on line.You have to call to get it cancelled. Decided to go gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not expecting this.I was expecting a beautiful pearl mahogany and ended up with just a regular dull medium brown and some red roots. I could have achieved this color a lot easier with a box of medium brown from the drugstore. It’s not flattering and isn’t even close to the shade I chose. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly-Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
OrangeMy hair is/was strawberry blond. After using this product, it is now a copper red. NOT the shade I wanted. I have been trying to get a return email from someone to discuss this and have not heard back from anyone. NOT HAPPY. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expected!I have been a blonde for years and always get my color done at a salon. Due to the quarantine, I had to color my own hair. After filling out the style profile and recieving a natural blonde color, my hair is brown and I hate it!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |