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Color Set
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66,655 Verificado Comentarios de clientes |
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PünktlichkeitLeider wurde das für den 21. 4. bestellte Set erst am 2. 5. geliefert (aber pünktlich davor abgebucht) - das geht bei einer Haarfarbe überhaupt nicht. Die Farbe selbst war gut. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSibylle G. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Rotstich im AnsatzDas Mischen der Farbe war sehr einfach und auch das auftragen hat gut funktioniert. Da ich nur den Ansatz gefärbt habe, also auf Naturhaar, ist allerdings ein Rotstich mit drin. Ich hatte ein kühles Beige erwartet. Daher sehr schade, da ich ein mehr ein Blondton erwartet hatte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMirijam K. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter |
Poor choiceFollowing every direction, this item did NOT work. It only slightly tinged my hair orange instead of lifting to a medium blonde. I also added it to the bottom fringe of my daughter’s hair for a little fun, with literally no change. I filled out the review sent following my use, with no response from the company, yet they are now sending me emails telling me it’s time to reorder (I’m also listed as no reorder). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnsley - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not goodMy hair color became very dark. I don’t like it it at all. Please cancel all future shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorMy hair color seemed to fade pretty fast. I’ll be ordering the shampoo it came with cause I really like it so hopefully that will help but I’ll try it a couple of more times before going to something else.. I do however like how it doesn’t bleed when it gets wet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Took to red. I ask for it not too take to the redPut the color on a little over two weeks ago. I ask for the dye not to take to the red as I explained that my hair tends to pull red. Well it pulled a lot of red. Exactly what asked for it not to do. And the color wes darker than I like. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosReba - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okayColor didn’t take after 40 mins so I have patchy roots. It was too light my mix was. Maybe I’ll try the other online hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColourThe colour did not turn out to what I wanted. It also did not cover the grey along the hairline. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalima - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not happyThis product is not for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarhlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorI ordered an auburn color and my hair came out a nasty dark brown. Also my hair was so dried out that I now have split ends. Very disappointed and I will not buy from you again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |