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Color Set
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66,637 Verificado Comentarios de clientes |
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Pas asser de produitJe pensais recevoir deux produits de coloration... Ma connande reçu hier ne me sera d'aucune utilité car avec la longueur de mes cheveux même pas sur de pouvoir juste faire les racines .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Merci d'avoir pris le temps de partager votre expérience. Si vous pensez que la quantité de couleur qu'on vous envoie n'est pas suffisante, on peut vous envoyer un deuxième flacon qui est formulé pour redonner de l’éclat à vos longueurs. Nous vous avons envoyé un email avec toute information ! |
Watch out!A one time order is a scam for an auto ship. Never. Again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Too disappointed about the results too black my hairI followed your instructions but I’m really disappointed about the color it turned out too black no good I will not reorder again I though I will be satisfied about the results but a big NO the color that I want to see never came out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiwayway - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Like product. Reordered and haven’t receivedHaven’t received yet. Ordered May 2nd. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is wrong!I followed instructions to a T. My hairvis absolutely AWEFUL. Itz supposed to be blonde, its flipping red/orange/bronze. My husband of 31 years never says anything about my hair. Now EVERYDAY since coloring it hes asked when I can get it fixed. We leave for vacation in week!! I'm mortified! Ps. I've emailed and have gotten no reply. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeirdre - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong ammoniaThe smell of regret singed my nose and eyes from the moment I mixed this color. While it did a great job covering 30% stubborn grey, my hair smelled like ant poison for a day. I’d like to say the color was worth it, but my fine curly hair was transformed into a reddish brown Brillo pad. I carefully processed 20 min per the directions, left it 5 min in my ends, and although it’s consistent- it’s flat- no dimension or copper red tone at all. Daily conditioner, leave in treatment, and hair oils for a week have barely helped. It’s about to be the most expensive $10 dye job I’ve ever had. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance. |
Triggered hair lossThis is my second time trying this product. Both times, I lost a lot of hair afterwards. Triggered some kind of extreme shedding. I do not recommend for sensitive scalps or thinner hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not customThis bums me out. I have tried countless times to tweak this hair color, but can’t get in touch with anyone. I have e-mailed/submitted questions and gotten no response, other than to say my color (unchanged) is “on the way”. It feels like a waste of time and I feel ignored at this point. This could be a great company if they could work out the kinks and pay attention to their clients. When I tried calling the number provided, I got an automated message saying my call could not be answered at this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PünktlichkeitLeider wurde das für den 21. 4. bestellte Set erst am 2. 5. geliefert (aber pünktlich davor abgebucht) - das geht bei einer Haarfarbe überhaupt nicht. Die Farbe selbst war gut. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSibylle G. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Rotstich im AnsatzDas Mischen der Farbe war sehr einfach und auch das auftragen hat gut funktioniert. Da ich nur den Ansatz gefärbt habe, also auf Naturhaar, ist allerdings ein Rotstich mit drin. Ich hatte ein kühles Beige erwartet. Daher sehr schade, da ich ein mehr ein Blondton erwartet hatte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMirijam K. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter |