|
Color Set
|
66,591 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Uneven colourWas very disappointed with the results. My roots remained a different colour from the rest of my hair after strictly following the instructions. I get better results from a shop bought hair colouring kit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosVentzislava - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
No different than drugstore box colorsI was so ready to lighten my roots and cover the grey and was excited at receiving my delivery. The instructions were easy to follow and the supplies (brush, 2 sets of gloves and stain guard) were appreciated but that is where my happiness ends and disappointment begins. The developer smelled just as bad as any drugstore box color (it gave me such a migraine) and it took longer than expected (my own fault for lack of experience). I waited the required time (30min per instructions) and upon rinsing my hair (not as messy as i thought it would be), washing and then styling, my hair felt dried out and the color had me crying (still does). I'm a bright blonde, close to platinum with chocolate tinted lowlights. My roots are now more strawberry blonde and did not blend well with my ends. My roots are still visible, they do not match. It's not what i expected given how eSalon advertises their "custom fit coloring with soft and shiny results". I never was a fan of at home coloring and I remain resolute in my opinion today. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSonja - We’re truly sorry that our Customized Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Problem with packsgeProduct arrived with the color portion spilling all over box and inside items. I’ve sent pics. Please credit. Also there was not a brush included. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarsha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
cheveux rougeje suis déçu cette fois ci la couleur est vraiment rouge 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJeannine - Merci pour votre commentaire, nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous contacterons pour vous fournis plus d'informations. |
Customizable ColorGood Afternoon- I understand that I was able to notate that I was unhappy with the color from my first order, but when I colored my hair, I was disappointed because my hair looked black rather than dark brown. I followed all of the steps when picking out the personalized color and even washed the color out a few minutes earlier. I felt embarrassed to complain, so I canceled my future orders, but I apparently canceled too late and my order shipped out the next day. I am not sure what to do with the product I currently have, and cannot use being that it is only to color my roots and the rest of my hair has since lightened. Please advise and I thank you for your time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNatalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great Color but not for me!Hello eSalon, I only rated this color at 3 because I thought that it was going to be more blonde than copper. I should have known that the copper was going to overtake the blonde on my grey/white hair. It is not your fault that now my hair is intense copper all over with hardly any blonde except slightly around the edges. I don't like it. However, everything else was fine and the entire kit was great. Had I picked the right color for me (maybe a solid blonde) I would have been able to give a 5 rating. I was very impressed with the entire kit, with detailed instructions and all items seemed of high quality. Just so you know, I will color my hair again but, I'll definitely be more careful when choosing a color. See you in 8-10 weeks! Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPearl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Color SetColor Set was shipped as a "root only" package and my color did not come out how I expected. Would appreciate help adjusting the shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not arrive in a timely manner.Ship dates keeps getting pushed forward. Not a good practice when you’re in the hair color business. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGlenda - We’re truly sorry that the shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI was not pleased with the end results. It did not change my color at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
Lieferung 3x nicht erhaltenSchade, ich habe am 22.März erstmalig bestellt und die Lieferung nicht erhalten. Die am 11.April versendete Ersatzlieferung ist ebenfalls nicht angekommen... Das ganze nochmal im Mai.... Ursache unbekannt!!!! Ärgerlich! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMonika S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |