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Color Set
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66,637 Verificado Comentarios de clientes |
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Medium Blonde, you mean Medium OrangeRoots literally turned orange when it was supposed to be medium blonde!!? 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
faded in 5 daysincorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad resultDespite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Faded very quicklyThis color was gone in under 2 weeks so much for permanent color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Darker than my natural colour, too warm for my skin. No reply from ColouristThe colour was different from what I was expecting. I was told the colour I chosen was much lighter than my natural colour, and I was suggested to go to a darker shade, which I accepted. The colourist sent me an email with the colour suggestion which I wasn't happy with so I wrote him back straight away to ask for a few adjustments, but he never replied. In fact I wrote him twice. The colour he chosen was shipped anyway and being in Lockdown with very long roots I didn't have a choice so I used it anyway. the colour turned out to not be as bad, but one or 2 shades darker than my natural colour and too warm for my skin colour. My skin is olive so warm shades don't suit me. I tried to adjust my colour BEFORE it was shipped but no response. I was so hopeful I wouldn't have t go back to hairdresser saloon, where I spend a fortune and a good chunk of my day.... But I guess this is why we pay the extra money, so you can actually speak to a professional and have a proper personalised service.....Hope my colour will be adjusted on next order otherwise I'll just have to be patient and go back to my hairdresser as soon as the quarantine is over. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorothy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful color but very slow shippingThe product is great but if i have to buy other coloring product while i am waiting for shipping it defeats the purpose. And an additional $6.00 is added for shipping!! So at that price they could overnight the package instead of using snail usps. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoz - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Reason I am leaving esalon Im so dissappointed ! Cant refer to anyone! spent$100I spent over $100 and my color experience was awful I am not new to esalon but things have changed I guess not enough color and the color I had was awful ! could pay $5 at the store and do better than what was sent to me! I am so very disappointed how could I ever refer you to anyone after my bad experience?I 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacquelyn - We truly appreciate your feedback. We're so sorry our Hair Color didn't results how you expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ammonia and sulfiteI thought that I was receiving Madison Reed products. I cannot use products with ammonia or sulfites. I had used Madison Reed without any problems that I purchased at Ulta. The product that I received from eSalon caused an allergic reaction with hives requiring the use of rescue allergy medications. I also had scabs on my head for a few days. The ammonia smell was so strong that it made my eyes water. The color was pretty and it took less time than using Madison Reed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just can't get it rightI've tried it twice, sending pictures and describing what's wrong each time and it still doesn't match and is washing out 6 shampoos later 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Incorrect ColorHair color received is incorrect and I am unable to reach a colorist to help correct the problem. I have emailed, waited a week then called twice with no luck! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |