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Color Set
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66,591 Verificado Comentarios de clientes |
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No product receivedI have not received any product even though it says it was shipped on May 7 and today is May 19th. There is no tracking of the shipment, nor an easy way to contact customer service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMenezes - We're truly sorry you have not received your Hair Color! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good, will try againEasy to use but color is darker than I like and didn’t cover the few gray strands I have at the root. May have been user error as I didn’t leave on the full time recommended. Trying adjusted color and will leave on longer, I’ll let you know how the 2nd attempt works. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So Upset with My Ruined HairI thought I was so careful to follow all of the directions and watched all of the videos but I got black/dark brown ends with a nice red-blonde color over the rest. I immediately sent an email asking for help but after no response I have scheduled an expensive repair at a salon. I am a natural strawberry blonde and only started dying my hair last year when I began to see grey's. I picked this product because of it's high reviews but now I am just looking to get a refund to help cover the cost of hair repair at a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BofPas du tout la couleur espérée 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuly - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Chemical smell was aweful!!Somewhat disappointed in the product! asked to not have a red tint to my color! I have a red tint to my hair! Also, my husband had to use a respirator mask when he helped apply my color! The chemical smell was AWEFUL!! We both have respiratory problems! We also had to open some windows to help get the smell out of our house!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair colornot what i expected. OK in a pinch. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Leider nichts für meine HaareLeider hat die Farbe bei mir nicht gehalten, nach ein paar haarwäschen war mein Ansatz wieder wie vor dem Färben und meine grauen Haare haben die Farbe nicht angenommen, meine Haare haben die Farbe allerdings gut vertragen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSteffi E. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Uneven coloringDecided to do something a little different from just dark brown and choose to try Dark Brown (Intense Pearl). There's NO PURPLE anywhere. Front part of my head is at least the dark brown but the back is a red-ish brown and under in the back is light basically my natural color still. I HAVE A LOT OF HAIR IT'S LONG THICK AND CURLY. I submitted pictures to make sure they knew how much hair I have. 2 bottles although I Was assured would be enough definitely wasn't and I knew it wouldn't be. When doing it at home I used 3-4 boxes of dye and when I had it done in a salon setting was told I used the amount of dye she would use for 3 heads. So now I have to figure out how to even out the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wrong Color Every TimeI have tried this product 4 times, Everything else is great. The packaging, ease of use, and even the color coverage. However, every single time they have sent me the wrong color. I have requested red/auburn from the very first time. My hair was blonde. If they got it right the first time it would have been perfect. Four tries later, I still ended up with brown hair with a slight red tint. I have determined it's not worth it to keep trying. The last time I even spoke to a colorist and still, it didn't work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTolu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better than drugstore but not close to salon qualityColor was too dark and became too brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |