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Custom Color Set
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66,637 Verified Client Reviews |
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Too brassy stillThis color created more red highlights even though you toned it down my scalp didn't burn but it's still looks too red. I probably go with just an ash blonde. I int understand why my first coloring came out exactly as I hoped then these last two months change 0 of 0 people found this review helpful. Did you? |
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would like a darker shadefaded quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Gorgeous color; burned my entire scalp☹️ nice color but burned my scalp 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRykki-We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
DullI wanna cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Product not good for meThis product did not work for me after 2 weeks of applying it my grey started showing. Salon hair color last longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not Salon qualityI followed the step by step instructions and just like with store bought hair color, my roots and ends are about 4 shades different. It does not look anything like the color I picked out and the red washed out literally after the first wash (which I waited 3 days to wash for that very worry). Not impressed at all. I can get better results doing it myself at home with the stuff you can buy at Sally's and that's cheaper and you don't have to wait for it to be shipped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UpdateHi the hair color was similar to product I already have, thought it would be different in more gold tones, it was a little dark than what I expected. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color didn't last a weekCompletely gone after a week. Very strong ammonia smell. Root color was very different from ends. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCortney- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
NOT GOOD ON MY GRAYI loved the finished color as it was so closely matched to my natural color. I'm horribly disappointed with the lackluster life for coverage on my gray. Though i don't have a lot of gray, It is most prominent at my hairline around my temples and forehead. It's been 3 weeks since I colored and my gray is back to its old self, started showing back through after 1 week. I left color on longer than recommended hoping that it would give it longer staying power... Not!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We apologize that your most recent order did not provide adequate gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DissapointedAlthough the color covered my gray, it was not the color I was hoping for, the application of the product was doable but the smell was overwhelming at times and the fumes burned my eyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We're sorry to hear you didn't receive the color you were looking for! We've reached out to you to discuss your hair color needs and see how we can best assist you moving forward. Again, we're sorry you were disappointed with your color experience and we look forward to helping you reach hair color perfection. |