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Custom Color Set
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66,637 Verified Client Reviews |
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TO ORANGE COPPER COLOR. EXPRESSED DEEP BURGANDY MAHOGONY BROWNCOLOR NOT WHAT I HAD EXPRESSED 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I asked for Golden Brown, not Raven BlackI've tried multiple at home hair kits to cover my grays. I have dark hair and they all turn out the same way; turn my hair the darkest color possible. This was no different. I will not be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMilena - I'm sorry that your custom hair color did not give you the result you were looking for. We see that you've already been in touch with one of our representatives who helped you resolve this issue. We apologize again that you were dissatisfied with the color. |
Last color formulaStill brassy and this one didn't cover my gray very long. I also wanted it to have I guess more of the silvery bondle coloring, no brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Terrible Grey CoverageYour color does not cover grey. I actually get better color and grey coverage from a drug store bought kit. I let you replace the color and it only slightly improved. You made my hair darker which I did not like. The grey coverage was worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarleen- We’re sorry that your hair color did not provide the coverage you expected. We are always looking for ways to improve our service based on what clients like you are telling us. You can always contact us to discuss your hair color needs. We are happy to help in any way that we can. |
Didn't cover all my gray.My gray is stubborn around my face. Should I put more solution on those areas? I only use less than 1/2 now and I leave it on for 45 minutes. I'm only touching up the gray areas. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for meI'm sorry but this did not color my roots. I followed directions but one week after coloring, my gray hairs were very noticeable. Please cancel my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, designed a complimentary reformulation designed to better suit your needs. You can retrieve this at any time. Again, we are sorry that you were unhappy with your color results and hope to deliver you great coverage. |
Adding more Ash tones to my color.I believe the only way to get more toward Ash is to make a jump in that direction rather than little bumps in that direction. I don't know where my next shipment will end up colorwise but would like to see much more ash and cream. I love the product though. It doesn't seem to fade, which is great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We're glad to hear you love our product! Your colorist will review your comments and adjust the formulation to add more ash for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Cancel all future ordersI am not happy with the product. It is different from how it looked on me when I came in to have my hair done. I would rather come in to see you guys then have it sent to my home. Please cancel everything 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZewdi- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. We have also reached out to you to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience. |
Why me!!!Color doesn't last 0 of 0 people found this review helpful. Did you? |
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Thick hairIt's just too difficult to completely and evenly cover my own hair. The product itself is nice but I need eyes behind my head. 0 of 0 people found this review helpful. Did you? |