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Color Set
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66,591 Verificado Comentarios de clientes |
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Didn’t work for me!Two days after coloring, gray was already showing where the color had worn off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
hair colorColor is much darker then requested not satisfied too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiriam - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what I requested - I need a semi permanent colourThe edit my order feature was not implemented and I received a permanent rather than semi permanent colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DecuJe souhaitai une couleur cuivré doux. Et la je me retrouve avec un roux. C'est la première et dernière commande que je fais. En plus, mais ça c'est à moi que j'en veux, c'est une couleur à l'ammoniac. C'est vraiment dommage car j'attendais beaucoup. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrinité - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation. |
Too lightPlease see my recent request to change my color . This color is light brown I want dark brown. The original color created for me was basically black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Probably should have used boxed dye insteadI was expecting the medium ash pearl brown to actually be a lighter brown color, but it's extremely dark on my hair. Maybe it wasn't meant for blonde hair, but my light brown roots have a dark reddish color now. I received a sample of shampoo and conditioner which the brand seemed expensive, and claimed to be ultra moisturizing and great for hair. Well, not for mine. It was a pretty drying product. The conditioner from L'Oréal Feria products saves lives though, highly recommend. Ultimately I wanted to go close to my natural hair color - then I end up with a near black color and very dry hair. I don't mind the color so much, but expectations were not met, especially since it's so expensive!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fried my hairI’ve been coloring for a long time from store-bought to salon. This is no better than the store-bought boxes but harsher. Will not purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
Doesn't cover the grayI was hoping this might cover the gray better than my usual color but no such luck, I'd say it has even less. Also don't care for the runny, smelly formula. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too dark and no redI’m an auburn redhead, My first eSalon color was very nice, but I wanted it a bit brighter with more red. I consulted my colorist and, for the second order, I said I wanted a brighter, redder color, and asked her to look at my photos. She sent me dark brown and copper with no red. This would not have been too terrible if I had only colored my roots. But, as per the instructions, I poured the leftover dye over my ends. The result is dark brown hair with no red at all, The ends are almost black. Clearly, pouring leftover dye onto the ends of previously colored hair is causing this unfortunate result, and only time and shampooing can fade it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So sadI have been waiting for two week to have my color. I understand the new situation, but I my expectations were more than I got. The product don't color my grays. I asked for brown blonde Cooper, and that is not my final color result. I am so sad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLilian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |