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Color Set
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66,591 Verificado Comentarios de clientes |
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Not for MeEven though the color was supposedly matched with a photo it made my hair white. Because of COVOID19 I could not go to my salon. I contacted my hairdresser with a photo and she dropped color off in my mailbox with instructions. Now I have an appointment for Thursday and will need corrective color and have my normal color. very frustrating and disappointed. Also, good look canceling. I did not realize they were going to keep mailing me and charging my card. I know this was my fault for not reading the fine print. I found my way here by trying to cancel my account which is not easy. I have a box of this they shipped in May that has not been touched. I would not recommend this at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Go to the drugstore, you will have better results.Nothing in this kit is different then a drugstore kit except it was actually significantly worse. I went from having a natural cool brown with slightly oxidized tips (which was discussed. I didn't mind the tips being a bit off as I would trim them anyways) to full oxidized hair in a off ginger brown. I ordered a custom hair colour for ash blonde so I guess I expected either same result or hopefully better but got MUCH MUCH worse. I hate a gut feeling when I looked at the kit that this was going to be bad and the instructions of putting it on your roots 15 mins before the rest of your hair when you are lightening seems really, really ill advised when it is on natural hair. I believe this is a click bait rip off that just is trying to rebrand at home box dye at a much steeper price. Going to the drug store to see if I can fix this mess because salons are not open. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Savior during quarantineI was pleased with how easy to use the eSalon color was. I also felt like the color was a good match to my usual hair color. However, I did notice that the gray coverage was not as complete as what I am used to with my stylist and the color also began to fade after about a week. It’s been just over two weeks since I colored it (with a little help from my 15 year old daughter) and I am really happy that our salon is opening back up! I feel like I will need a re-color in two weeks or less. Overall, I would definitely use it again in a pinch. It took care of the roots I desperately needed to color before I went back to work and the price was very good, but I won’t be switching to home hair color over my stylist for sure! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFloy - We’re so sorry that our color did not quite meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |
A great startI wanted to go for a more pearly, light ashy tone but this still left my hair very yellow/orangey. I assume it’s going to take a while to get there but still it gave great grey coverage and I look forward to seeing what my colourist suggests. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didnt workFollowed the instructions and had zero change with my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out dark brown with a red tintMy hair turned out the opposite of what I requested. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Darken my hair colorMy hair color was lighter and I wanted to get lighter hair and yes I could not go lighter but it got way way darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariana- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I can't even submit the form to claim a return for order not received！I paid 170 dollars for products i never received. I only got samples！This is ridiculous. A total rip off! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMayrenis - We're so sorry you did not receive your order! Upon reviewing your profile, we see that you have already reached out for assistance. Please let us know if there is anything else we can do to help! |
Confusing order process, unresponsive communication, no answer to questions...I struggled with the ordering process given I wanted to refresh my dark blonde highlights where roots were growing in dark brown. I wasn't sure whether I needed a highlight kit or a roots kit and how to order one versus the other. The ordering process only allowed me to select 2 shades lighter than my natural hair color. I reached out with my questions and received no reply. When I finally took the gamble and placed an order, it appeared as "roots only" color. I sent in my photo and detailed description of my goal, and again asked the question if this was the right solution for my purpose (renewing my light highlights into my dark roots). I have no grey. Again, I received no response. I did eventually receive a generic email from my "personal stylist" but no reply from my response to that either. Eventually my kit came in the mail and I applied it by the instructions... Easy enough to follow the directions, and the quality of the product seems good from a hair health perspective... but it completely did NOT accomplish my stated and restated goal. The color is slightly darker than my natural color at the roots, So I spent a lot of time & effort and some money to accomplish nothing... in fact I took a small step back in darkening the hair I wanted to lighten. At least I did not damage anything! In short, if I was a hair professional I might have ordered better and known what I needed... but isn't this the purpose of the product, to bring hair color to non professionals and guide them to getting what they need? I certainly put in the effort to ask questions to get it right... but I just heard crickets. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay - We truly appreciate your feedback. We're truly sorry that our Hair Color did not provide the results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
love the color but.....I love the color and happy with no chemical smell to the product however, I am unhappy that it didn't cover my greys and I had breakage to my hair around my face. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |