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Color Set
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66,689 Verificado Comentarios de clientes |
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Way too darkFirstly, I don't know how to cancel from this plan! Help me to stop any further shipments. I didn't know I was signing up for recurring shipments & I DO NOT WANT THEM. Cancel me please. My hair is so much darker than I have ever worn it. I see no blonde at all. It barely looks even red, almost brown. It came out nothing like the photo I sent you. There was NO communication about my color. I am not a happy nor a satisfied customer & I would like a refund & to be removed completely from this plan 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wouldn’t cover my grayI had to put it on my gray twice and it still did not completely cover. What can we do to fix that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Orange!I have not liked your product at all. I used it once, the ammonia smell was knock out strong. The color came out orange, I had to have orange hair till I washed it enough to tone it down. Ughhh. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No ideaHave not received product. Shipping is brutally slow. No longer interested. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bottle bustedI received my last order the entire box was completely fine until I opened it the inside was covered in the color I was extremely disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoni - We’re so sorry to hear that you were disappointed by the leaking order received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never receivedHow can review something that I never received but you charged me huh 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Washed OutProduct washed out within 2 weeks of application. Followed instructions exactly and color did not stay in. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair is dryLoved the color, easy to apply but it dried out my hair 2 weeks in I see a litle gray coming through, could have grown? I liked having a consultant! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
NOT WHAT I ORDEREDTELL ME HOW TO WASH THIS OUT. ABSOLUTELY HORRIBLE. I wish i could send you pictures. I ordered a warm medium brown and I have the worst hair color i have ever had in my life. It is so dark and massive auburn color to it. I made specific details when i called that my hair tends to go auburn and it is all that color now. It was to be a medium brown and it is the darkest brown auburn i have ever seen. I am not happy at all and i can't go out in public like this. IT IS HORRIBLE. What is wrong with you people. Do you not listen at all to the customer. You turned it the color I said not to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bin enttäuschtAm 21.05. bestellt, am gleichen Tag noch telefonisch von eSalon kontaktiert, toll! - Da klang alles noch sehr professionell. Erst am 02.06. die Ware erhalten. Vorsprochen wurde mir die Zusendung der Bestellung innerhalb höchstens einer Woche. Nachdem ich solange gewartet habe, war ich ich heute bei meinem Friseur, - zum Färben. Beim Nachhausekommen das Päckchen erhalten (leider zu spät), in die Farbe gerochen - PFUI, riecht dermaßen scharf, werde es nicht benutzen und das Abo ganz schnell kündigen. Bin enttäuscht! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin E. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät uns im schlechten Zustand erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |