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Color Set
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66,591 Verificado Comentarios de clientes |
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Fades after 3 washesMy color was different on the roots and different at the ends also it was bit darker then I expected. Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Keine Lieferung erhaltenUnglaublich, Lieferung nicht angekommen jetzt Klarna Rechnung 100€ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGudrun G. - Vielen Dank für Ihr Feedback. Ich bedauere sehr, dass Ihre Bestellung spät bei Ihnen eingetroffen ist. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
CouleurLa couleur ne correspond pas du tout à ce que je souhaitais. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Color was alll wrongI ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharron- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t order if you are in CanadaThe company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad communication to staffI have sent 2 emails to you to cancel my order only to get an email today that my order has shipped. I do not want a temporary color, which you are sending me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray came through slightlyI'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not my colorI've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Feels great!I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
My colorist messed up my colorLong story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |