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Color Set
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66,637 Verificado Comentarios de clientes |
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Hair gone wrong,/part 2 love itI'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins.. So I washed it. The roots were quite orange. Look I did not want. After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it.. Once dry colour is perfect for me.. So I think I would try your colour again But happy with delivery.and customer service was spot on Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Nice packaging and color but...The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HorribleI wanted to touch up my red hair and now I have a hideous brown color that I HATE! It’s horrible and isn’t what I wanted at all!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexis- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Produits défectueuxBonjour, Cela fait 2 fois que je reçois les produits avec un des flacons cassé. Donc le produit s'est rependu dans la boîte. La 1ère fois vous m'en avez envoyé un autre, pour la 2ème fois je vous ai envoyé un mail ainsi que des photos mais pas de réponse de votre part. Cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSingryd G. - Merci pour vos commentaires. Nous sommes désolés d'apprendre que votre commande soit arrivée endommagé, nos équipes vous ont contacté afin de remédier à cette situation. Veuillez vérifier votre boîte mail pour plus d'information. |
Ugh1st order was good. 2nd order there was not enough to cover all my roots, plus I had changed the color but they still only sent me a root covering kit PLUS there were grays showing not just at my roots but it had washed out of my long grays, so there was no way to cover those. So disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnzufriedenDie Farbe ist nicht so ausgefallen wie gewünscht. Sehr gelbstichig, das Haar hat die Farbe nicht gleichmäßig angenommen. Ich möchte keine weiteren Lieferung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Pretty,natural colorLove the color although I would like a little more copper next time. People comment on how natural it looks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
ColorColor a shade or 2 too light. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointedThe color did not cover gray, it lasted maybe three weeks and the gray was showing through. I ordered dark blond (neutral) but it is warm golden blond too light for my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Awful stuffCame out dark grey not honey blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |