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Color Set
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66,591 Verificado Comentarios de clientes |
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disappointedThe color did not cover gray, it lasted maybe three weeks and the gray was showing through. I ordered dark blond (neutral) but it is warm golden blond too light for my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Awful stuffCame out dark grey not honey blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My experienceThe customer service representative was excellent I on the other hand messed up the color I have chosen is way to dark for my liking I would of rather went lighter than what it is now that it’s colored 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
wrong color/didnt likeThe color I ordered had an obvious red toned color (was called dark blonde copper) That name not only makes me believe it would have a red tone to it, the photo of the color shown showed red tone. However, the color I received had NO red in the formula at all. I had ordered this same dark blonde copper color formula in the past and was able to research it and found that all three times I had ordered this color from a now unused email, each formula had red in it. When I got this most recent color formula, no red at all listed in the pie graph and it turned out a bland mousey brown that I do not care for at all. I WANTED A RED TONE, thats why I chose that color. This last order was a remake of a previous order that again was not even the color I asked for to begin with therefore I was sent this latest color free to make up for the previous one sent....that one wasn't even the color name I request. The colorist changed it and sent me what HE wanted to. Unsure if I will attempt to order again. May try a different company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
doesn't lastI have ALOT of gray/white hair at the front of my head and I was excited to try this product and was impressed with the way the products were labeled used and explained. I followed the directions and was at first very happy with the results. but after about a week week.and a half my grays started coming back I was annoyed by this because I expected it to last longer but it didn't last any longer then the drug store versions. I'm going back to those. not worth the price for the same results as the cheaper versions 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrina- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not the Correct ColorFirst, I have been coloring my hair myself for 31 years and this is my first time depending on someone else who is supposed to be excellent a mixing colors and she totally blew it. My hair is washed out and not bright at all and damaged. I am so frustrated because this is supposed to be a great experience. I'm very disappointed and there is supposed to be a 100% guarantee, but there is no way that I am finding to achieve that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
grey hairi like the color and its blending nicely with the rest of my hair , my only problem that it didnt cover my grey hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmira- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Belle couleur mais...Belle couleur mais… dont l'application m'a sans doute pris un peu plus de temps pour la poser..., il fallait renouer avec une ancienne habitude. J'en tire la conclusion que je pouvais éviter d'étaler sur les longueurs qui sont à mon goût bcp trop foncées, dommage ! " Cette teinte s'atténuera t'elle sur la longueur avec le temps ? " De plus j'ai longtemps hésité à me lancer dans l'expérience, ai fait ma coloration le mardi 12 mai, cela fait 2 jours, je souhaite reporter la reprise des racines (uniquement) au "09 juin prochain", vous demande de retarder en conséquence votre prochain envoi. Même formule, mais technique "racine seulement". J'ai suivi les indications de ma coiffeuse à la lettre sur base châtain moyen (que je vous ai transmises), et obtient ce résultat foncé qui me heurte un peu. La formule identique sur base châtain clair, elle, me paraissait trop vive sur le site... Mon erreur est je crois d'avoir voulu raviver les longueurs, puisque c'est ce temps de pause supplémentaire qui a foncé l'ensemble. Je souhaite revoir les modèles où sont exposés tous les choix possibles pour tenter de réfléchir plus justement et reviendrai vers vous avec peut-être une photo ! Merci pour tout le soin mis dans cette préparation, vos conseils précis, mes cheveux gainés ont repris du tonus, le résultat brillant m'a ravie. Cordialement. YANNICK. PS : Je vous appellerai après avoir repensé la couleur recherchée que vous m'aiderez ainsi à corriger. Merci. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYanouk - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation et vous proposer de nouvelle option ! |
Wrong colorWas supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out. UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |