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Color Set
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66,655 Verificado Comentarios de clientes |
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My hair is still 2 different colorsI colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Naja ...An sich sind die Produkte und die Idee da hinter schön. Es war schön verpackt und ist einfach erklärt und einfach anzuwenden, aber leider hat meine Farbauswahl nicht viel mit dem Ergebnis gemeinsam ... es ist viel dunkler als sie vorher waren und das obwohl ich einen helleren kühleren Ton erwählt habe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJasmin W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
100% Orange hairI followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNiki - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
After 2 weeksThe color washed off quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiudmila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This rating should be zero stars.I’ve had terrible service with esalon. I originally ordered more than two months ago. After a month, they finally agreed to send a replacement order. Many weeks later I called to see where my replacement order is and I was bluntly dismissed. Now I’m getting email prompts to review products that I haven’t used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No product receivedI still have not received my first order-ordered May 20th. I have since cancelled my account as I have not been able to try your product and my hair dresser is back in business. I am disappointed with your service. Not sure if I will ever receive my product but my credit card has been charged the $12 for my order. I am looking for a refund if I do not receive my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color does not last as long as color in local salon.This color only lasted about one half the time that color from my old local salon did. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayI like the multi dimensional color but did not cover gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Canceled orderNot enough gray covering pain in rubbing wet gloves then rubbing through my hair. Do no like at all. Cancel my order. Would rather use something else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaura - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. Please keep your eyes out for an email from us shortly. |
Not satisfiedThe top of my hair is very yellow on top. When I first color it looks good after 4 weeks it starts turning gray and yellow on top at the roots by week 5 it’s all yellow and gray mix. Sent plenty of pics but no change. Not satisfied. I followed instructions as given. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |