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Color Set
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66,615 Verificado Comentarios de clientes |
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Not better than box dyeI sent in a photo so the colorist could see what my hair looked like. Clearly due to quantitative, there was alot of grey. I requested a all over color, dark brown, no black. What I got was patchy coverage of the grey in the back and sides of my head, and 1 side of grey coverage above my forehead. I am left with random light brown patches where color didnt work, the grey wasnt covered and black hair from my neck down and dark brown color on my head. I have used box dye in the past and it has never left patches and inconsistent color coverage. So I assumed eSalons product would be of superior quality and wouldn't have any issues. At the worst, I thought I wouldn't like the color. Never did I expect the mess I got. Now I have to spend more money for a color correction to fix this. I am requesting a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPyllis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This is the absolute worst hair color ever. Now i can't leave the house. Wow.Horrible. Don't buy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It started pinkish light brown ...So it's turn it out pretty good initially, as I was going for a pinkish light brown/dark blond... But now it's turned into this very copper-ish darker brown that I don't like. This color changed too much, despite me purchasing their shampoo/rinse & tint to use in between washes. And unfortunately they shipped yesterday the same color... I think I just wanna go back to my own color which was a Light ash Brown. Maybe they will allow an exchange for my natural color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessika - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ups and downsPackaged really well and arrived quickly, lovely touches having my name on the bottles extra. A little disappointed with the colour I’m definitely a mid to dark brunette instead of dark blonde. Very chocolatey which is really not what I wanted. I wanted to cover brassy tones in my blonde hair by going a little darker and now I’m not even close to blonde. I had a very very brief phone call on an American number from which I was disconnected twice and simply told I wasn’t going to be the colour I’d chosen but I’d still be blonde. All in all a really great product and service but clarity on the colour needs to be more of a focus as in my case I’ve now essentially ruined four years of salon treatments going blonde. Oh well what is quarantine for if not experimenting. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeorgia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Still left with dark roots - waste of timeI purchased a permanent dye plus an ends refresh. The ends worked well - colours good, vibrant, but I think that the eSalon colour is trading off the good work of my normal salon. The roots which are around 10/15cm were a failure - there’s no visible change to my hair unless you shine a bright light on my head. In daylight there is still an obvious place where my roots end and my original colour began. When I placed my order, I provided photos of my hair colour taken by my stylist several months ago as a guide, so I don’t understand the failure. I’ve messaged my colourist and sent photos to show why I’m disappointed, but I’ve not had any response. If this the best eSalon can do, prepare to be underwhelmed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlossy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rich package, poor productI was so anxious to see the amazing results using two different shades on my hair, one for the roots and one for the length, that I got extremely excited to open the beautiful package when it arrived in my house. I used it while recording a video to post online, so sure it’d work! Poor me. I’ve ended up with an orange root and a red hair. It didn’t color my whites (and a have just a few of them here and there), and it has left my hair heavy and dry for a few days. Really disappointed. I really wanted this to have worked out, but it was a complete disaster! I ended up deleting the video and re-dying my hair with the over-the-counter product I’ve been using for the last 10 years. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFernanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
wrong colour and bad customer service!Made my blonde hair yellow and didn't cover any grey. Took 4 emails to customer services and wasn't offered a free new colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pros and consGreat service and color. I would have hoped it would have lasted longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not 100% happyUnderneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions. |
NopeNot at all the color I wanted or expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |