|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Did not takeI was disappointed that the hair dye did not take despite following instructions. It was the worst home experience. I have used your product in the past and this did not happen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not blonde at allMy hair was in great shape after using this product, but it was supposed to be blonde and it was a medium brown with red tones. It looked nothing even close to the picture that I sent them. I have discontinued my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatti - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for meDidn't opened the product. Too dark? Are unopened bottles returnable? Would like a lighter color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTatiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair became redThe tone made my hair more red and did not cover all the greys despite using it for 5 minutes more than recommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEllen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not HappyThe color was not dark enough. My hair looked ashy I usually use a product that leaves my hair jet black and shiny. My husband even noticed the dullness of the hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not noticeableI was very excited to use your product. But disappointed when I had to stand in the light to see the red in it. My friends didn’t even notice I had put a color in it. I’m hoping this other color will pop 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosVivian - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesnt cover grey hairThe colour didn't cover my greys. The colour didn't even show on my natural hair which was disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJahan R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not worth itNo better than Loreal for the money. Shampoo which was part of the instructions and should have been in package wasn't there. Not a good first impression Will not have a second impression. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not good colourColour was too strong. I tried it twice more but each time asked for changes. I’ve now given up with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosA D. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLOR NEEDS TO BE A LIGHTER SHADE BROWN...NOT YOUR FAULT.AFTER 2 ORDERS, IT TURNS OUT THAT I NEED A LIGHTER SHADE OF BROWN...JUST A BIT. I WILL USE WHAT YOU LAST SENT ME , BUT PLEASE HOLD NEXT ORDER FOR 4 WEEKS . THEN SEND AN ORDER OF LIGHTER SHADE BROWN. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSerena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |