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Color Set
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66,637 Verificado Comentarios de clientes |
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Good product bad custom Colorlight brown ended up as darkest brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AvisSur le racin vite parti se couler, l'odeur des produit pas bonne. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeata T. - Merci de nous avoir contactés et pour vos commentaires. Nous sommes désolés d'apprendre que notre couleur n'ait pas répondu à vos attentes et que l'odeur vous ait dérangée. Nous allons vous contacter par email afin de trouver avec vous une solution pour que vous obteniez la meilleure couleur qui soit. |
Shipped twice and never received.Product was shipped twice and never received. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
never getting it rightthey never give me the color i ask for - my requests are ignored 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okIt seems darker than last time and once again more brown than red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OkayThis product doesn’t cover grays like it says it should. I was using my hair dye from sallys. Only reason I tried this is because my sisters hair looked amazing. Not so good results on me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HaarfarbeFarbe ist nicht ganz so wie ich sie mir wünsche. Zu viel Gelbstich. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita R. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not as I expectedI followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset. I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
change colori need change color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIzabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
No velvet tone seen at all, not even subtle!Not really happy with the outcome as no velvet tone seen at all. My hair just looks like darkest brown with a hint of red at top/root which was ok, even though I didn't plan to have red tone, but the rest didn't have any velvet tone at all! I chose this option as I really like that tone. I noticed that the color diagram for bottle 2 shows quite a large portion of velvet but not sure if it was because the dark brown was too strong that overpower the velvet tone or the time instructed was not long enough (only 10 minutes for bottle 2). Is there any way we can fix that? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKieutrang - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |