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Color Set
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66,655 Verificado Comentarios de clientes |
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It's okAlthough I liked the color, it didn't stay well on my grays and made my hair very dry even with using the conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Halloween redI asked the stylist specifically for a red with no blue or purple undertones! My hair colour is ripe for Halloween! I’ll be wearing a baseball cap for the next month. 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobyne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AppaulingFirstly, I choose my hair colour from the options and added a photograph. The colour was darker than what I wanted !!!! Esalon said to use colorb4 to strip it back.(not good with extra dry curly hair). The next colour which I changed, still dark brown not copper. I changed it again third time unlucky. This had been changed but was a roots only refresher. Why would I put a copper colour on my roots when the rest was red/brown. Rubbish they don't listen to the customer at all. Very expensive and not a colour I would buy again. £24 after initial 1st. I got £18 back but no £6 for p+p.!!! It was always late up to 2kg parcel is £3.10p half the price they charge. It was 48 hour postage but had to wait a week extra for it to be posted. So just £3.10 was a like for like better option Rip off. A supermarket colour is equally better, and you get what it says on the box liberally think befor you join 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It's not badThe color was a good match for my roots. I didn't use the color on all of my hair. The product is pretty thin - nowhere near as thick as the color the salon uses. It also didn't last as long. I color my roots every 4 weeks - I barely made it 3 weeks with this. The towel they include does actually get the excess product off your skin. The shampoo and conditioner were good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I don't love it, but I don't hate it eitherThe kit is good and the colours well mixed, the roots colour blended seamlessly with the ends colour. My hair is healthy and shiny. However, their violet tone colour isn't the neutral tone shown on the website, it's a very warm, reddish cherry purple. It's not an ugly colour and it suits my neutral-tone skin and green eyes, but it isn't what I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxane- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not satisfied with outcomeMy hair is really dry after coloring; my edges did not take, my grays are standing out. I don't know what is needed to fix this. I want to upload a picture so my color care person can let me what adjust or conditioners needed to fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Arrived damagedBeen trying for 2 days to contact esalon thru the support link but it wont let me send you the info. order #4354636 My order arrived damaged and unusable. The bottle of developer leaked out inside the box. What was left inside the bottle did not even go up to the writing on the bottle that show the size in ounces. I put 2 pics on my profile for you to review. This was VERY disappointing! I desperately needed to color my hair and ended up going to CVS on Saturday and buying a box of hair color after paying for this. I ordered it on June 24th and received it on June 27th, I even paid the extra $5.00 for the fast processing and shipping. Please let me know what can be done to remedy this situation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Farbe ist toll, aber..Farbe ist toll, aber sie hält nicht.. ich hab mich exakt an alles gehalten. Zwei Wochen später scheinen die grauen Haare wieder durch. Sehr sehr schade.. hätte gern nachbestellt... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBettina B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not happyThis time color didnt stay as long 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYasmine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad experienceI read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |