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Color Set
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66,637 Verificado Comentarios de clientes |
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didn't cover my grays on toproots colored but rest of hair did not take the 2nd bottle for some reason. the bottle for the roots looked more purple than the other bottle. I found it messy seemed that the liquid wasn't as thick as other brands I have tried in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSellyna - We’re truly sorry that our Customized Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So bad 😫 I did not receive first product and they start changing my credit cardScam Don't set up ur account 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChun - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is fadingThere had to have been a change in your formula. My color starts out really dark for a few days & then rapidly fades. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color to darkThis is the third box of color I have received. I was thrilled with how my color turned out with shipment #2. Tonight I died my hair with my latest shipment and my hair is almost black. Way to dark. I am so disappointed and upset with how it looks. Any tips to help soften the color would be greatly appreciated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awfoul experienceAm Not happy at all plus you charge me again widhout my permission BIG NO NO NO for this company!!!! Chiters 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicja K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth otMy roots went back to gray within a week, not a good product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for me!Despite trying to contact my estylist to say that I wasn’t happy with the colour I am yet to get a reply by email. I also sent a DM by Instagram and again no reply. I have cancelled my subscription to get an email to say my next colour is on the way. This concerns me as having worked in the customer service sector for nearly 20 years I know that communication is vital in providing good customer service. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and did not receive a prompt response from us. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
During COVIDAll bad at home a disaster. Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? . The actual kit ok..just the color. My roots growing out lighter. No greys. And then trying to charge me again. NO WAY I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine. Ok, I could have stripped the previous color but, growing out a short bob no issue. Got the shipment used as described. No change...actually darker. Texture the same. I’m angry not only I disagree then you try to charge me 27 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schrecklicher Rotstich!Die von eSalon gesendete Farbe (mittelblond) wurde nach Anweisung aufgetragen und verwendet. Das Ergebnis ist schrecklich und ganz und gar nicht zufriedenstellend. Der Rotstich hat sich noch intensiviert. Offensichtlich sind der Farbe zuviele Rotpigmente zugegeben worden. Auch ist eine 20 %ige (=> 12%) Wasserstoffperoxid-Lösung für meine feines Haar viel zu viel. Dass es auch anders geht, sieht man an dem unteren Teil der Haare, die eine angenehme mittelblonde Farbe aufweisen und vom Friseur behandelt wurden. Besonders schwerwiegend ist, dass dies das zweite mal in Folge ist, dass das Ergebnis so schlecht ausfällt. Dies sollte eine Verbesserung des ersten eSalon Versuches sein. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsther H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Could be betterIt made my hair more red then brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherri - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |