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Custom Color Set
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66,637 Verified Client Reviews |
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Last shipmentNot the same color very dissapointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry that your custom blended hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not impressed, can't stop order despite cancellingToo drying, strong smell, worse than drugstore product at a higher price. I immediately cancelled auto order after first use and online again but still keep getting notifications of auto-shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color reviewI have put my account on hold . I like the color almost , but after 2 washings it turns light . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too Dark!!!I am 60 years old, I don't want my hair to be as black as Elvis and my first shipment was too, too dark. I typed a message and asked for the second shipping of the color to be a lighter brown with blonde highlights if possible, and no red. I saw no difference, the second shipment was as dark as the first, so I cancelled. This was too expensive to get color that I don't like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
WAY too darkI rinsed out color after half the time and it is s very dark brown. Since the last few times had too much gold, next time let's try Light Brown. I have always used Loteal Med Golden Brown in the past and it was a perfect color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Eh its okDidn't last long in the roots, love the color though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great color, doesn't cover grayI love color and the way the product makes my hair feel, but I'll probably need to be canceling my subscription. The color doesn't cover stubborn gray on my hairline in particular and when I complained about it I was told to darken the color. Well, I don't want a darker color, just something to cover the gray as I used to be able to do with Wella or with my stylist. Wish this had worked out and that the answer to my question was something better than change your color to cover gray! Still, if you don't have stubborn gray, this is a good product and I'm jealous that you can use it! Back to the salon for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not for meI want to cancel this product being sent to me; it's a good product, it's just really been too dark and I've returned to a product I used in the past. Would you please cancel my subscription to esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My package never cameOkay it's on the 5th day asking United state post office to delivery my item. They keep giving me confirmation for redelivery still not here!! I was patience but now getting super frustrated. I want to order volume shampoo and conditioner but I'm have problems getting this hair dye. Been on hold for 20 mins now. They need update their freaking shipping. I been using dry shampoo just so I don't wash untill I was dye my hair it's been 5 days upgrade your delivery! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia- We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not as good as I hopedI really liked the color once it was processed, but it has not held up. I colored my hair less than two weeks ago and already it is fading and the grey hair is coming back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |