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Color Set
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66,713 Verificado Comentarios de clientes |
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Never got itNever got the package. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We are so sorry you did not receive your last Color! We want to make this right and will be reaching out to you shortly. Keep an eye on your inbox for more details. |
Never receivedI never received this item. I go an email telling me to review it. When I went to file a claim for the missing product the link wasn’t working so now I am without. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
More red too much brownNeeds more red to much brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMerquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful Smell and Dried out my HairThe smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Made my hair very dryI used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection! |
I like it but it doesn’t cover gray hair more than 3 weeksThe color fades away after 3 weeks I would really like a product to cover the gray hair for 6 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Like the color and gentleness butI like the color and gentleness but it hasn't really taken on my stubborn greys around my hairline 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ware nicht erhaltenVielleicht wäre die Farbe toll, aber ich habe die Ware leider nur bezahlt, aber nicht erhalten. Das Support-Kontaktformular lässt leider den Versand einer Reklamation nicht zu. Ich bin kolossal enttäuscht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanja L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Not I expectedI have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
Great product but shipping delays HUGEThis is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection! |