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Custom Color Set
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66,713 Verified Client Reviews |
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Hair color changeI wanted my roots to hold color better, but the overall color is darker than my original color. I like the lighter color, but do not want to bleach my hair to lighten it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Way too darkYou sent a dark color that ruined my hair! I had it professionally stripped and lightened per your instructions, costing $200. All i wanted to do was cover grey and roots. This is way darker than it should have been and it leached into anything that was light! It now looks like shit and i am going to have to pay $200 AGAIN to get it fixed! I followed the instructions to a t but you did not adjust the color like i asked. I specifically said i had put a lot of blonde in my hair that i didnt want ruined. I even set 3 different pictures. This is not exceptable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Don't want to continue my any future order.Did not like it. Didn't come out the color I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Wrong colorThe color is not soft black it is a chocolate brown color. It's not the color I ordered. Not happy with this color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
doesn't do the trickFirstly, the customer service team did their best. When I wasn't happy with the first color formula, they sent out another. Alas, it's just not at all the color I was hoping to have... LAST MONTH. Secondly, the stuff feels awful rinsing out. It sticks to your hair and is just horrible to wash out. Yuk. Save yourself the time and frustration and go to the store or the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not work formeI was so excited to give my hair the new color, the one that is formulated just for me and 100 % guarantee, well let me tell you that this is not true, my hair is way darker than it was before, waist of money and the color that I had done at the salon. I give this eSalon 1* the only star for packing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Light Blonde to medium blondeI tried the kit and really liked how simple it was to color my hair. The only problem is the color! My roots are naturally a medium-dark blonde which ended up becoming light red and my ends which were a light blonde became a dark blonde with a greenish tint to it. Needless to say the color looks horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not what I expectedI have to admit it was a few shades darker than I expected but I cannot afford to keep on a plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ColorNot happy at all with the color. I wanted beige blond and it came out dark auburn!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
What happened?I loved the initial color and got compliments on the color. The follow up was the same. However, this 3rd issue turned out darker than the others. The same stylist applied it according to directions as with 1st & 2nd. This time it came out very dark no hint of red mahogany I had come to love. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |