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Color Set
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66,713 Verificado Comentarios de clientes |
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Made my hair dryAnd i cant find how to stop this membership but ut dryed my hair out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYenny- We're truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too darkIt's not what I was going for. I feel as tho it's too dark and just an odd blend. I did recieve a compliment,stating it was a pretty brown but I'm not convinced. I realize ordering online,only sending one picture, may be a challenge achieving a satisfying color but I'm sure its attainable. Hopefully we will be able to fix so I'm happy and able to leave a better review 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
my color is ruinedI finally tried this, it took so long to receive my kit that i bought my regular kit and used it. I'm so disappointed! it suppose to be light golden brown, even i sent a picture of my hair color, now my hair it's a lot darker, nothing to do with the color i use to wear and not even covered my grays. Totally upset, now my color is ruined. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCitlalli- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not my color at allI chose a brown with violet and Red and there is none whatsoever just brown. I am especially disappointed given the reviews and when the color was mixed it looked perfect in the bottle but it just came out brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
eSalon's New FormulaI am reviewing mostly to see if anyone else is struggling with their hair color since eSalon's recent changes to their formula. My next order will be my 3rd try at readjusting my color. Previously my color had golden mixed in and it was the equivalent of a nice highlighted look. But after the formula change, my first color was very dull with little golden. So it was adjusted. Now it is too much golden which has gotten even lighter within a few days of coloring my roots. I'm am hoping my 3rd request to return to my original color will even out all of the gold. I have definitely noticed a change in the coloring product, both consistency and a strong bleach like odor which is unpleasant. I previously would have rated eSalon with 5 stars and I'm hoping my communications with the colorist can resolve this soon. Unfortunately, 2 consecutive unsatisfactory coloring experiences mean I have to live with the results until it's time to recolor. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn’t cover my grays!!!!I am disappointed that it didn’t covered my gray hairs. I tried to dye it then a second time with the left overs I had and it still didn’t cover them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Doesn’t cover graysSecond application and grays are not covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRafaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GraysI am struggling to keep my grays covered for longer than 2 weeks. I can usually get 4-5 weeks out of the box color. Not sure I will continue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great packaging and productOverall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wantedI didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights. I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |