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Color Set
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66,689 Verificado Comentarios de clientes |
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The ColorHi: I am not happy about the custom color because I just used last Tuesday and by Sunday I can see white hair on my head, it doesn't last not even one week, I am going to use the last one that you send me on October 18, I want to try it again, but please don't send me other until I ask you for another. If I am not happy with the second use I am going to cancel. Thank you. Margarita Madrigal 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't workI think I just need to accept and embrace the silver hairs that I have since no dye will take to them 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHollie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It sucksI ordered light brown and now my hair is dark brown. What a disappointment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFelicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color inconsistentMy first purchase was as great. I loved the color and the way it made my hair feel. My second purchase was a different color. It was much darker than the first box, and the red undertones looked almost purple. Buyer beware. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ruined rug and shower curtain.Thought color was o.k. Didn't get complete grey coverage. But when I rinsed my hair in the shower the dye splattered onto my yellow gingham shower curtain and it ran down onto the matching rug. I just moved and have had them less than 4 weeks. Both are ruined. I have tried every stain remover I can find. Be forewarned, don't use if you like your accessories in you bathroom unless they are the same color you are dyeing your hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosM. Denise - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair orangeThis was my second time trying esalon's custom color but I did not get good results. The first time turned my hair a darker slightly orange shade, so I waited at least 8 weeks to try for the second time. I applied only to my roots and followed the instructions exactly, but this turned my roots bright orange even though I had specifically requested that I wanted to avoid that. So unfortunately I won't be using this service anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too redNot happy with this color shipment. Too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Happy with the color, but it relaxed my naturally curly hair :(I can only hope the effect is temporary, but as of now, I can’t see using it regularly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never received the color kit from the US Post Office.Never received the color kit from the US Post Office. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re so sorry to hear that you never received your color kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too darkWay too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |