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Color Set
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66,689 Verificado Comentarios de clientes |
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Wrong colourThe colour and process were fine, but I got almost black vs the labelled colour of med ash. It’s way way too dark- I was just trying to cover old highlights.... and now I will definitely see a growth line, which is what I wanted to avoid. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKirsten- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Worst smell I have ever had with hair color, almost sent me to the hospital.Not only was the color not as pictured, but the smell was so bad it almost sent me to the hospital. I have MCS disorder and have never used a hair color that was this bad. My skin was burning, I couldn't breathe, the fumes burned my eyes. I was in a well ventilated place and even went outside, it didn't help. I canceld my second shipment, it magically shipped anyway and I canceled a second time after the second box shipped. No refund, no nothing. They are still sending me emails to order again. I will never use this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Terriblethe packaging was so poor that the materials enclosed were unusable 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
lack of coverage - confirm stop future ordersmy hair is very thick and your product did not cover all that I needed. Hate the smell, hated the feeling of the product on my head 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colour again.I have now tried eSalon three times and every time there’s been a problem with the colour not covering my greys, fading or red tones which I absolutely do not want. I thought I’d be third time lucky but no, my hair was so red and way darker than it should have been. I’m pretty upset with really bad hair and scabs all through my scalp. I thought I could save some money but it’s not worth it. I’m going back to my hairdresser. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria C. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong shade, quick fadeColor was much darker then what was ordered color faded drastically after 3 washes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSadie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just can’t get it rightWay too red, even more so than the original color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorNot sure the right color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a color that I would have ever used.This particular color turned my hair jet black. Goth jet black and after half a bottle of clarifying shampoo it is still black. This is the first time I have been dissatisfied with the color. Hopefully the next one is a lighter more natural brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The ColorHi: I am not happy about the custom color because I just used last Tuesday and by Sunday I can see white hair on my head, it doesn't last not even one week, I am going to use the last one that you send me on October 18, I want to try it again, but please don't send me other until I ask you for another. If I am not happy with the second use I am going to cancel. Thank you. Margarita Madrigal 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |