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Color Set
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66,655 Verificado Comentarios de clientes |
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Thinning HairMy hair was thinning after several uses of this product. I stopped it for over 6 months and my hair is growing back. My stylist is using a different product that does not have the natural plants and my hair is growing back. I have many, many allergies and believe this product contains one that I am allergic to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as good as introductory shipmentColor does not seem to be lasting with this shipment like the first introductory order. Color is also more golden so does not seem the same mix. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AmoniaqueJe souhaiterais qu'il y ait moins d'ammoniaque dans ma couleur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine D. - Merci de nous avoir contactés et de nous faire part de votre demande. Nous allons revenir vers vous par email afin de vous aider et améliorer votre expérience eSalon ! |
BoooI have dark blonde/light brown hair. I wanted just a slightly lighter color to brighter me up. I tried twice and each times my hair came out red. I even bought the extra times for unwanted hughes. Back to the salon to fix this brassy red hair. Plus if you buy a color that is different from the rest of your hair you have a big line on demarcation. Looks awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
EntäuschtHat leider das grau am haaransatz nicht richtig gefärbt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexì S.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
To darkThe hair color was way to dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for greyNot only did it not cover. As time went by it faded more and more 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
RatingColor was not dark enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was much darker/customer service terribleI bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too brassyMy hair has a red/orange halo Not really a good look 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |