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Color Set
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66,637 Verificado Comentarios de clientes |
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The burning feeling at the end of the procedure.My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I loved the color but not enough productI actually loved the color, it did not have a brassy /orange color, very neutral. I would had given it 5 stars but I have a lot of hair and they did not send me enough color for my hair, I barely had enough for the roots, I ended uo with 2 colors my new one and my old one, not a good combo. I would give it another try if they send me more product for my whole hair and not just the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wrong colorTotally wrong color. I asked for bright copper red and my hair turned out brunette! I decided to give them another chance and my hair is mousey brown. Ugh! This is a crap shoot! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Burning sensationNot enough lotion to colour all my hair that was a disappointment as the colour was lovely 😊 I have not ordered again as I had a burning sensation on my scalp whilst I had this product on, so I had too wash it off. It’s not just this product it has happened with others I have bought has done the same. My daughter does use this product and loves it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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couleur et soinscouleur beaucoup trop claire soins pas assez hydratants, de plus allergies avec tous les produits je préfère annuler jusque fin janvier, c'est pourquoi je vous ai appelé il y a peu à voir si vos produits sont vraiment adéquats pour moi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMireille - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration et de nos produits vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur, nous vous avons envoyé un email avec plus d'informations ! |
DisappointedEasy to use and follow instructions. Pleasant smell. Colour too dark - I am a strawberry blonde and I could t find a matching hair colour to mine. The one I chose was the nearest approximation however much too dark. The dye has not lasted well either. My hair has faded back to the sun-bleached blonde that is was from the hot summer we had. Shall not be purchasing again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkHair cor too dark. Faded qyick8to show grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wouldn’t recommend this to anyone.I want to start off by saying i’ve had my hair dyed in a salon multiple times before, so I know how scalp reacts to it. I’ve even gone from brown to platinum blonde and not has anything even close to as painful as this product was for me. I’ve been using this since about may, but they changed their formulnwithout any warning. I used this yesterday and my scalp was irritated after I rinsed it but nothing crazy. I woke up this morning with a chemical burn on my scalp and my entire scalp is entirely filled with scabs that are peeling and leaving raw skin behind. I do not have one spot on my scalp that is not a scab. It is so painful and itchy PLEASE PLEASE i know this is less expensive than a hair salon but DO NOT USE THIS PRODUCT IT ISNT WORTH IT!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPayton- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not Any Better Drug Store ProductI was so excited to try this hair color and I am sadly very disappointed. The color is flat, no dimension, and my hair feels coarse. I haven't used box dye in over ten years because of the reasons listed above. Also, my bathroom is covered in stains and the stain remover wipe doesn't work for crap. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not worth the riskI've just coloured my hair and I'm very unhappy with the results. I thought I'd been very clear with my hoped-for results (mid blond on my natural dark blond hair) - I sent photographs and had a telephone consultation with a colourist. The result is a) not what I wanted at all and b) worse than that, the colour is very warm, almost auburn. My colourist had pointed out in my photo that my natural (virgin) hair colour was quite warm and my dye would be adjusted for that. It clearly hasn't been. I am very unhappy with the results, and especially because i daren't do anything to it to cover it up / correct it for fear it will just make it worse. I'm now remembering why I didn't re-order back in 2015. Disaster. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebekah O. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |