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Color Set
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66,637 Verificado Comentarios de clientes |
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Stubborn graysThe hair color does not covers grays that well. The grays were a much lighter shade than the rest of my hair and it faded in about 1-2 weeks. However my hair feels soft after coloring it so I don’t think it’s ruining my hair like drug store hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnjana- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
UnhappyReally quite unhappy with the end result, the colour came out much darker than I had requested. My hair felt really dry after using the dye, the shampoo and conditioner were actually really quite good though so I would be tempted to try them in the future but at the moment I’m really disappointed with my colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLayla - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you to find a resolution and send you a reformulated color designed to better suit your needs! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way to dark!I went into this experience, trying to do something different. I wanted a at home color job that I wouldn't regret. I wish that was something that I could say I received but it's not. The color I asked for and discussed was a nice dark blonde with a golden hint to it. What I got was a very dark brown/auburn color. I have very fair skin and was just not prepared for how wrong this could have gone. I don't want to fix it by continuing to add more and more color to it and damaging my hair. I am so disappointed. Good things the holidays are cancelled this year and I can just hide in my house until I can figure out how to fix this. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfiedIve had 3 hair consultations, trying to omit red/ orange brassy tone. Might be genetics because im still having the same issue, so I can't lay all the blame on esalon. Also, had an issue with my roots showing up fairly quickly too. Like within 1st two washes. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My fucking roots are red!!I have never had a black hair dye turn my roots fucking red. I'm beyond pissedi 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They don't listen to youTwice I've ordered and said I want to tone down the red in my brown hair and both times it turns out just as red. Dye is about the same quality as drug store but twice the price. The shampoo and conditioner you get with the kit are nice though. I thought the second time they would get it right and I'm so disappointed that my hair is still incredibly reddish. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not even close to the color I wantedMy hair color that I requested was the medium ash blonde. After dying my hair it came out a copper light brown. Nothing like the picture or anything like my existing hair color. They also barely gave me enough hair color to cover all of my hair. I made sure to list that my hair is very thick, but I guess that doesn’t matter either. It looks absolutely horrible! I’ll just have to stick with the box hair color from now on. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Nice color but strong smellESalon has great customer service. They get a 5 star rating for that. I had them reformulate my initial color 3 times, but for me the chemical smell was overpowering. Otherwise I would keep working with them! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - We’re truly sorry for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dried my hair out!!Used on virgin hair, followed directions to the letter...My hair feels like super dry... I love the color, but not the feels...Wont use again... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The burning feeling at the end of the procedure.My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |