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Color Set
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66,637 Verificado Comentarios de clientes |
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Color only lasted 2 weeksNot happy color only lasted 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not enoughI don’t understand why you think one bottle will cover someone who says they have long thick hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not shippedDid not receive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- Thank you for reaching out to us. We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color but no shineSo at first they got my color wrong and only sent only one bottle for really long hair. Then they sent me more over a week later and the color was different. Not exactly the same color but used it. I finally colored my hair and i like the color it is just dull after one week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkI am transitioning from auburn to blonde....wanted a very multi dimensional blonde meaning light Brown, dark blonde, honey highlights and even a few lighter highlights....what I got is dark hair w/blonde baby lights....tiny but caramel. Still VERY RED 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Increased brassinessI changed my colour plan to reduce brassiness however it seems to have done the absolute opposite of that. My hair is more brassy than before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaige B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was too clownish, gray coverage not great, roots lighterI really wanted to like this product. I've been coloring my hair red for years (in salons pre-covid). The shade sent to me was a bit more clown-like than I am used to, very red. Didn't love it, so messaged asking to adjust the color. No response, then sent another message 6 days later, still no response. Only message I got was that my second kit would be shipping out soon. I didnt' want another of that color, so I canceled. One week after coloring, my roots started to fade and are a noticeably different color than the rest of my hair, even worse in my gray areas. Truly disappointed in the product, and the lack of follow up. Onto the next... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Supposed to be blondeAll I get is orangey strawberry blonde hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color offThe color was more ashy than the golden blonde I’m used to. Not sure what happened to this shipment. All previous shipments were golden blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't want redMy bad. I should have done a test strip first. I ordered light blonde. Got carrot top instead. Asked what I should do to fix it and was told they'd discuss it on my next order. Not cool. So, no next order. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |