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Color Set
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66,637 Verificado Comentarios de clientes |
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Not "Custom Made"I wasn't happy at all with my recent hair color that i received. It was not the shade that I ordered and now I have red hair. I had originally ordered the light brown hair color which is also close to my natural hair color. I received the blonde color which defeated the purpose of why I was dying my hair since I was wanting to get rid of the blonde or at least cover it up. I don't understand the reasoning behind changing my chosen shade when it wasn't several shades away from where I was currently. I now have red hair which I really don't think would have been the end result if I had just received what I ordered in the first place. It also seemed like I had specified that i had gray in my hair which I have none and i specified that I did not have any as well. The hair color choice has no reasoning behind it and I definitely don't feel that it was anything close to "custom made" for me even though I answered all the questions correctly and truthfully. I would have had better luck if someone had reached in a bag and just gave me an unmarked bottle of hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't enjoy itI found very little to no change in the colour my hair was already and I found my hair was very dry afterwards and tangles very easily 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color dyeI thought the color would be like when I went to the salon. It dries out my hair pretty bad and my roots are always lighter even though I leave it in 10 minutes longer than required 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted to love itUsed it for the first time and I’m not impressed. It blended ok with my old color, but the color lacked depth and didn’t cover my grays particularly well. I have been using Madison Reed and was hoping to like eSalon because of the additional color choices. I’m giving it 1 more try in hopes an adjusted formula will be more to my liking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of time and money- not right colorI did color exactly how directions said. My hair barely looks different..it barely even lightened it except on top and it is just a little bit lighter shade of copper—not barely noticeable and definitely NOT dark blonde!!! If anything it took what blonde natural highlights I had out of my hair... I am not happy at all! I thought this was salon grade hair dye..I’ve had better results with over the counter products, I ONLY tried this product now because I want to go blonde and with my natural color I can’t use store dye and I can’t afford to get it done at the salon so I thought this might work for me but I was very disappointed 😞 Now I guess I’m stuck with what I have because I don’t have the money to pay to get it the way I wanted it to start with. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Refund still not processedI called and asked how to return the product. Customer service told me to write "return to sender" on the unopened box. I did this 3 weeks ago and my refund has not been processed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayne- We are so sorry to hear your refund has not been processed. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I orderedAs a dark blonde, having ordered a color that was specifically selected, by percentages, as dark blonde with a hint of red and a hint of ash, imagine my surprise when I applied what arrived to me and came out a dark, rich reddish brown. When I sent pictures in, the person I interacted with never offered to honor the ‘it’s on us’ guarantee and, when explicitly asked, said that my *next* color would be free. But, after my experience and given the product comes unlabeled viz actual color percentages, why would I trust to repeat this? So, for me, the guarantee is not honored. Color was also ordered as demi/semi permanent, precisely so it would fade after 30ish washes. It did not. Now, almost 3 months later, I still have (now slightly) browner hair than my natural roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair purpleTurned my hair purple wherever it was grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Expected MoreAlthough the color was very nice, it did not completely cover my gray's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So disappointing!I ordered my color for my Christmas present. Was super excited to get it, the packaging was so awesome but the product was disappointing. Was suppose to be red, I got a few pink streaks. Looked like I colored my hair with kool-aid!! Went to Walgreens and grabbed some box color to cover up the pink, the box color turned out 100% better than my custom color. Wouldn't recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonya- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |