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Color Set
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66,655 Verificado Comentarios de clientes |
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Hair fell out!Cancel my Membership! My hair color was perfect but a large handful of solid hair fell out and my hair was so brittle, I couldn't comb it. You need to include a warning label on your packages. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please look out for an email from us with more information. |
Darker than I wantedMy hair felt good after and had a lot of shine but the color was very dark and not at all what I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Allergic Reaction to this FormulationEven though I used the protective gel before coloring, I am experiencing painful red welts and intense itching around my hairline on my face and neck. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Just horridCompleted the training Blaine questionnaires and selected the desired colour which was auburn - the colour came out very red/ violet and developed very unevenly Would not recommend this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate itI hate the color.... it showed me a reddish brown and I got dark brown.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair colourI like how soft and shiny my hair is, the all over colour I like but my roots didn’t lighten as much. I would would like them to match more with my all over hair colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Far too dark.In my last order, I asked for a lighter color with more red tones. What I received was not what I felt I indicated when I requested a change. I'm pretty disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorationJe note très mal, car non reçu et payée 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosisabelle J. - Merci pour votre commentaire, nous sommes vraiment désolés pour ces retards de livraison. Nous allons revenir vers vous par email afin de vous tenir informer de la situation actuelle et de vous aider au mieux. |
Great colour, shame they charge so much for delivery.I am a big fan of e-salon having switched from a professional colour service pre lockdown. The colour is rich and last ages. My only criticism is the charge for postage which, given the size and cost of the parcel, is extremely high. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMel - Thank you for sharing your opinion with us! We are glad to hear that you are satisfied with our products, and we hope continue working with you! We have emailed you some information, please keep an eye on your inbox for more details. Let us know if there is anything else we can do, we are happy to help! |
Not impressedColor fades too fast and doesn't cover the gray hair for very long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |