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Color Set
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66,637 Verificado Comentarios de clientes |
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Es gibt kein UnterschiedIch habe meine Haare gefärbt aber man kann kein Unterschied merken. Ich habe Bilder euch geschickt und da konnte man sehen wie die Farbe meinen Haaren ist. Ich dachte sie haben das gemerkt und dann eine personalisierte Farbe für mich gemacht aber nicht genauso wie meine Farbe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNataly G. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Seems like it washed out alreadyI asked for the dye to be permanent and not Demi permanent. I’m not sure if that happened. The color did not color my grays along my forehead as well as the last time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyDid not cover my grey!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMagaly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn't exactly what I expectedAlthough the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DissatisfiedVery disappointed with this product wanted complete grey coverage didn't get that. Would rather pay at hairdressers 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you. |
Didn’t touch my greysA bought a colour a shade darker than my natural colour. I have no colour already in my hair but I do have a few greys coming through at the roots. Being new to ESalon I followed the instructions to the letter but to my surprise when I had finished styling I noticed that my greats were still shining through and my hair doesn’t really look much different. So I am disappointed as I really was looking for a product that would tackle my greys. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rebecca! I am so sorry to hear that the colour didn't turn out as expected. We'll have a colourist check on your formula to give you a solution. Please check your emails, we'll be contacting soon. |
Not satisfiedI dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hält nicht, was es versprichtIch habe ein Dunkelbraun-Mahagonie-Kupfer bestellt. Das Ergebnis war ein stumpfes, mattes und unansehnliches Schwarzbraun. Ich kann die Coloration von eSalon leider nicht empfehlen. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManja W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I was not happy.I wanted a light blonde and a cool blonde my hair looks gray. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair came out PURPLE!I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it! 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you. |